Jan 08, 2018
Job Title: IT Field Service Technician
Company Name: Allegion
Location: Dubai, United Arab Emirates (UAE)
Job Summary: The IT Field Service Technician will provide local IT support services for assigned Allegion facilities. Day to day operations including tickets, walk up support, hardware life-cycle management, and assisting with project work. Support of this site includes regular day hours Sunday to Thursday and off hours support is required form time to time.
Key Duties and Responsibilities:
Provide advanced technical support and resolutions, primarily at a 2nd level, to end-user issues per Service Level Agreement metrics.
Provide immediate technical support and resolutions for highly complex environments (i.e. shop floor), after business hours, as necessary.
Assist in assigned projects to drive operational and/or IT improvements.
Follow and promote defined incident management procedures including the use of standard ticket management tools.
Assist with support of network, server and business infrastructure.
Perform root cause analysis to eliminate reoccurring incidents.
Execute defined client computing lifecycle processes including PC ordering, deployment, and lease refresh within defined performance metrics.
Purchase software, hardware, and services using standard procedures.
Install technology hardware and software that fulfill user requests according to standards or requirements.
Manage hardware assets and software licenses (i.e. Microsoft) using standard policies and procedures.
Perform other assigned operational duties.
Qualifications, Skills and Experience:
At least two to five years of work experience supporting Manufacturing and Office environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 8), Microsoft Office Suites (2007, 2010, 2013) and Microsoft Software (SharePoint, Lync, Visio).
Experience with PC Hardware troubleshooting (HP, Dell, Lenovo).
Experience with handheld wireless scanners.
Experience supporting printer desktop/multifunction (Xerox, HP, Zebra).
Broad technical IT knowledge and awareness of industry trends.
Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management.
system administrator activities in partnership with glolbal teams
Advanced troubleshooting skills.
Relationship management and conflict resolution management.
Broad knowledge of telephony.
Exposure to broad spectrum of IT applications and IT architecture.
Success working in cross functional teams and the ability to work as part of a virtual team.
Ability to multitask and prioritize effectively.
Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team.
Dubai - United Arab Emirates