Job Title:  Customer Service Manager Company Name: Eaton Location: Dubai, United Arab Emirates (UAE)   Job Summary: The Customer Service Manager will improve customer experience and create engaged customers. Take ownership of customer issues and follow problems through to resolution. Drive customer loyalty through increased productivity, improved value and through a high performance culture. Able to provide support both in country and cross border. Provide leadership to the Customer service organization and develop strong team.   Key Duties and Responsibilities:  Implement  customer sales and support strategies, while driving the organization toward achieving world-class customer service levels. Manage and lead the continuous improvement of pre- and post- order sales support functions specifically targeting the needs of  customers through the technical and commercial support functions within the team and the appropriate product line marketing and division facilities. Lead improvement actions on customer service levels KPI’s. Communicate with the appropriate customers, channel partners, sales personnel, product line teams and Eaton functional leaders. Lead, establish, implement, document, and continuously improve business processes and best practices; Assist in identifying continuous improvements that contribute to implementation of process improvements designed to reduce cycle time, increase efficiencies and improve quality related to the support function. Work with HR to facilitate recruiting, interviewing , hiring, and developing Customer Support team members. Ability to influence outside sales organization in relationship to utilize and grow partnership with sales team. Drive and identify positive sales and customer service behaviors. Keep accurate records and document customer actions and discussions Preparing monthly sales forecast by coordinating with Supply Chain functions, Finance and sales teams.   Qualifications, Skills and Experience: The applicant must hold a Bachelor’s degree from an accredited institution 5-10 years of Electrical industry experience in marketing, sales, operational, or support preferred; Manager of people experience is required Local/Native Language Capabilities Strong English capabilities Minimum 5 year customer service, sales, or technical  experience Minimum 5 year industry experience Demonstrated leadership experience

Job Title:  Business Development Manager Middle East and Africa Company Name: Eaton Location: Dubai, United Arab Emirates (UAE)   Job Summary: The Business Development Manager Middle East and Africa will increase Eaton DC market share within the Middle East and Africa territory by growing existing clients and engaging with new clients to meet/exceed the business budget targets in terms of sales, standard profit percentage and DSO (Days Sales Outstanding) in accordance with the company’s ethics and guidelines. Locating, identifying and targeting potential new business and clients. Meet and exceed the departments overall Sales/Revenue figures along with your personal set target figures, using all of the departments capabilities and resources in accordance with the companies ethics and guidelines   Key Duties and Responsibilities: Meet and exceed the Middle East and Africa DC Sales and Standard Profit % target. Assist finance team to exceed the Middle East and Africa DSO target. Build and strengthen existing customer base within the territory. Lead the customer relationship with agreed multi country operators to ensure that the Eaton scope of supply is expanded Support the messaging of Eaton’s Telecom segment and position solutions and brand into forthcoming technologies Improve the working relationship and communications flow between BU and CSO (Country Sales Organization) in Middle East and Africa. Manage and ensure that all correspondence technical or commercial from the region is answered in a timely manner. Lead the drive to have Eaton’s product specified in existing and new operator, integrator and tower builder specifications in the territories. Lead technical solutions dialogue with senior consultants and operator technical primes. Determine, co-ordinate and provide product and technical training to all accounts and CSO’s within your responsibility, when appropriate and in agreement with the PQED. Identify new market segment opportunities and create business case to expand. Ensure you are familiar with the company’s full range of Electrical products. Ensure familiarity with the competitors technology, strategy and pricing within the designated channel. Drive early engagement with clients regarding NPI and ensure that new products meet their annual sales quota within the territory. Prepare and send monthly reports to the direct manager or directed requirement such as sales forecasts, product forecasts and competitor activity. Provide input on the Marcom requirements for your channel in order to meet / exceed the budget requirements. Prepare annual strategic plans with sales and expense budgets for your channel.   Qualifications, Skills and Experience:  The applicant must hold a university Degree in Electrical Engineering, Electronic Engineering, Computer Science and/or Business, or equivalent knowledge. Understanding of the needs of Middle East and Africa DC & Telecom market