Job Title:  Customer Service Coordinator MEA- (Temporary -6 months) Company Name: Cochlear Location: Dubai, United Arab Emirates (UAE)   About Cochlear: Cochlear is the global market leader in implantable hearing solutions including cochlear implant systems (CI) and bone anchored hearing aids (Baha™). Cochlear’s mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other.   Job Summary: The Customer Service Coordinator MEA will be responsible to coordinate the day-to-day customer service, which includes handling general queries/requests of distributors, and professional customers, processing customer orders and facilitating and tracking internal processes (e.g. financial, service & repair, logistics) to ensure the best possible service is provided to customers. You will be working with the market leaders in its respective filed and will have the opportunity to work across a portfolio of high-technology products. You will support sales & marketing activities in the region in a range of tasks (metrics & statistics, demo material availability, marketing activities, events, etc.).   Key Duties and Responsibilities:   Organise a timely response to written orders, including order confirmation, validating product availability, facilitating invoicing, providing shipping advice and complying with country or customer specific procedures and documents. Act as point of contact for inquiries from distributors – and at times from medical professionals directly – via email, phone, website/online portal and/or social media channels. Support the sales staff to define marketing material needs for the territory. Deliver existing customer service improvement initiatives and measure/ control them by defined performance metrics. Handle customer complaints as per the complaint management process. Support the Sales Managers in demand planning for units and provide the resulting and agreed demand plan to logistics. And prepare tender bid documentation. Cooperate with the Finance Department, Sales Managers and Distributors to ensure debt collection. Supply recipients and professional specific data (invoice and delivery addresses, payment conditions etc.) to be entered into the company’s systems. Follow-up on unregistered products/devices and supply registration data to the registration team (i.e. get information via portal /online registration). Coordinate and clarify “problem cases” (e.g. missing and/or wrong data, no customer feedback) and feedback to the EMEA Registration Team.   Qualifications, Skills and Experience: Four years of experience At least two years in customer services in a high-technology product area Experience in using ERP software, e.g. Oracle, SAP (advanced Experience working in close collaboration with sales staff Excellent written and verbal communication/social skills. Strong organisational skills and attention to details Strong interpersonal and communication skills (spoken and written) Language Skills/ Proficiency: English & Arabic (fluent written/spoken). French is a plus