Mar 06, 2018
Job Title: Specialist SIM & Recharge Management
Company Name: Etisalat
Location: Dubai, United Arab Emirates (UAE)
Job Summary: The Specialist SIM & Recharge Management will manage the recharge cards and e-vouchers from end-to-end perspective. The job requires reviewing the Scratch/recharge card and e-vouchers from holistic view including forecasting, dealing with vendors, allocations to the channels, optimizing stocks at channels, ensuring just-in-time movement across channel to prevent loss of opportunity, returns of the non-moving stocks, shredding of old or expired vouchers, reporting, proactively clearing IT issues, reconciliation, market analytics, etc. The work requires recommendations to unit director and coordination with managers, senior manager and director level of other functions in order to execute the unit’s plan.
Key Duties and Responsibilities:
Planning & Organization;
Understand and manage the needs of various sales channel for scratch cards and e-vouchers and prepare forecasting and planning to meet the market demands.
Optimization of stock of all scratch card products in channel partners for maximum revenue opportunity
Daily analysis of the stock available in each channels and accordingly move stocks accurately for replacement
Understand market dynamics of devices (marketing research, update market intelligence, competition) and demand appropriate stocks from relevant department with recommendation to unit director
Manage the analytics, organize reporting of all recharges cards/vouchers in terms of sales, stock on hand, movements, potential shortfalls and highlight key risks to unit director in meeting objectives and goals
Develop business plan for recharge cards on a yearly basis to enhance the current product, procedure, processes, policy, and other
Progressively learn about emerging technologies in the area of inventory management. Proactively clearing systems issues such as reconciliation, systems status discrepancy, system uniformity, etc.
Place orders to replenish stock avoiding insufficiencies or excessive surplus and analyze data to anticipate future needs
Collaborate with warehouse and other staff to ensure business goals are met and sales opportunities are met
Manage and maintain close business relation between Etisalat and the vendors and prepare the vendor performance report to the unit Director.
Make utmost effort to automate some of the areas to avoid any manual intervention.
Bring more initiatives/ideas related to the recharge cards & e-vouchers and its enhancements and optimize the cost
Financial Excellence: Budgets, Revenue/Profit & Costs
Contribute towards meeting profit and loss (P&L) for the recharge management.
Contribute towards introducing controls that will prevent loss of sales opportunity
Customer Excellence: Internal/External Customer Engagement & Relationship Management
Design and control the Customer Experience that assist in facilitating devices to the customers
Monitor, analyse and take action on customer data, market data and channel data in order to resolve their issues and implement preventive actions
Engagement with external partners forging strategic alliances in improving operational excellences
People Excellence: Learning & Growth
Regular participation in the relevant learning sessions conducted by the company
Provide continuous inputs and support to other team members with a view to ensure continuous improvement and integration of best practice and standards.
Work with other functions and facilitate meeting unit’s objectives and goals
Agree with direct supervisor in acquiring additional skills that is required to carry out this role
Process Excellence: Operational Efficiency & Risk Management
Design control processes that will allow recharge cards inventory flow seamlessly from end-to-end perspective.
Manage compliance with telecom regulatory body, company policies, government and cultural sensitivities to minimize company risks.
Create processes to optimize manual work in managing recharge cards/vouchers
Qualifications, Skills and Experience:
The applicant must hold a Bachelor’s degree in business administration/marketing/IT, logistics or relevant field;
IT qualification and knowledge of IN charging system will be a plus
At least five years’ experience in Recharge Management, distribution and operational procedures
Proven experience as inventory management or similar position.
Communication Skills: should have excellent communication skills and able to speak with co-workers and customers on a regular basis to solve all the recharge vouchers issues.
Leadership Skills: Person should have a positive attitude towards work and manage to complete the tasks with less supervision.
Critical-Thinking Skills: need to devise plans of action and asses those plans regularly.
Problem - Solving Skills: The person needs to be ready when problems arise, or be ready to anticipate problems before they happen
Experience in delivery of product development projects, from concept to implementation, post-launch analysis and lifecycle management
Coordinate with technical supports team in solving; online ordering issues, delivery complaints, invoice generation, system failure/outage, scratch cards & e-voucher activation issues and OTAR malfunctions etc.
Excellent knowledge of data analysis, forecasting & sales trend methods
Analyzing scratch card designs, prize structures and statistical data from comparable markets from time to time to ensure best in class products distributed to the markets.
Working knowledge of inventory management software’s and other network nods (e.g. ERP, CSS, NESS, Evos system, IN network systems, etc.)
Proactively involved in clearing systems issues such as reconciliation, systems status and qty discrepancy, removal of expired or near expiry recharge cards/vouchers from all concerned systems etc.
Ability to accurately track Recharge cards/vouchers movements and create reports, reconciliation and its analysis (i.e. daily, weekly, monthly and adhoc reports to management). Notify the Management of risk area or issues if any which could affect the revenue
An analytical mind with strong Microsoft excel & PowerPoint skills
Reliable and trustworthy
Dubai - United Arab Emirates