Job Title:  IT Infrastructure Support Specialist (DevOps, Azure) Company Name: Aetna Location: Dubai, United Arab Emirates (UAE) About Aetna: Aetna International is a leading provider of international expatriate private medical insurance and health management solutions. We have over 1000 staff and growing every day. Our customer base is over 123,000 members located worldwide; and we have more than 71,000 healthcare professionals and facilities worldwide in the offices in all the major regions of the world.   Job Summary: The IT Infrastructure Support Specialist (DevOps, Azure) will provide high quality, customer-focused, distributed computing services and help desk support; providing innovative solutions, maintain standard practice and consistency in the distributed environment, and provide coaching to desktop support teams.   Key Duties and Responsibilities: Provides distributed desktop and server support, desktop,...

  Job Title:  Policy Administrator (6 Month Contract) Company Name: Aetna   Location: Dubai, United Arab Emirates (UAE)   Job Summary: The Policy Administrator (6 Month Contract) will provide prompt, efficient data capture, prepare the required documentation, and member material to our members and Plan Sponsors.   Key Duties and Responsibilities: Perform quality control checks on processed policies. Maintain accurate customer records according to department policies Establishes and maintains strong, collaborative relationships with clients, Brokers and other Aetna departments. Communicates effectively and timely to internal and external constituents Has proficiency of Aetna systems and is able to assimilate and translate relevant information on products and policies. Adhere to Best Practice Process, Service Standards and all relevant statutory or regulatory requirements. Ensures that legislation...

Job Title:  Tele-Medicine Assistant (vHealth) Company Name: Aetna Location: Dubai, United Arab Emirates (UAE)   Job Summary: The Tele-Medicine Assistant (vHealth) will help ensure a smooth-running virtual primary care operation by providing   high quality assistance and services to the patients experiencing a wide range of physical illnesses or other health conditions. You will play a critical role in supporting the vision of helping people lead healthier lives.    Key Duties and Responsibilities: Written and telephonic customer service for questions, information, appointments and concerns regarding vHealth services. Scheduling of teleconsultations and other vHealth services. Scheduling of appointments with third party partners as directed by vHealth Physician. Assisting vHealth Physician in scheduling outbound teleconsultation, follow ups. etc. Assist patients with obtaining prescribed medicines thru...

Job Title:  Network Operations Consultant Company Name: Aetna   Location: Dubai, United Arab Emirates (UAE)   Job Summary: The Network Operations Consultant will be providing strong support to the global direct settlement network and achieve our common purpose of “healthy; anytime, anywhere” by ensuring that our customers receive appropriate treatment at the time and location of their choosing. Support the development and deployment of operational and technology solutions to deliver fast and effective claims flows and reconciliations; and maximize cost-effectiveness with TPAs and providers.    Key Duties and Responsibilities: Supports the development, and management of strategic Network Operations activity in alignment with broader business objectives. Strong organisational skills to effectively manage their own work. Supports the effective operation of abroad spectrum of regional direct settlement...

Job Title:  Financial Accounting Assistant (Credit Control) Company Name: Aetna Location: Dubai, United Arab Emirates (UAE)   Job Summary: The Financial Accounting Assistant (Credit Control) will provide support and assistance to the finance teams. You will be required to work closely with the sales and policy administration teams and take specific responsibility for administration of our client’s policy premium records and cash accounts.   Key Duties and Responsibilities: The Financial Accounting Assistant (Credit Control) will process the collection of client’s premiums via credit card and direct debit payments to the system accurately. To monitor and apply bank transfer payments to the system accurately. To deal with queries The incumbent will chase corporate and individual clients located globally. Work closely with sales representatives and brokers globally and co-ordinate their involvement in collecting debts and maintaining client...

Job Title:  Contact Centre Representative - Arabic Speaker Company Name: Aetna Location: Dubai, United Arab Emirates (UAE)   Job Summary: The Contact Centre Representative will be tasked with member satisfaction, retention, and growth by efficiently delivering competitive services to members and providers through afully-integrated organization staffed by knowledgeable, customer-focusedprofessionals supported by exemplary technologies and processes. The jobholder will provide operational support to Aetna members, working in partnershipacross functions to coordinate the delivery of member service activities. Provide speedy response to customer and Plan Sponsor enquiries, providing advice and solutions to maximize customer satisfaction.   Key Duties and Responsibilities: Working within the contact centre, investigate, consider and resolve customer enquiries. Professionally manage inbound and outbound telephone, fax and email correspondence with...