Job Title:  Associate - Global Banking (Multinationals) - Mandarin Speaker Company Name: HSBC Location: Dubai, United Arab Emirates (UAE)   Job Summary: The Associate - Global Banking (Multinationals) will be managing a portfolio of clients across multiple sectors and supporting Relationship Managers/the Team Director within the UAE Multinationals team.  To provide pro-active support in deepening client relationships and improving income generation through focused business development activities, including managing the portfolio of clients independently   Key Duties and Responsibilities: Actively contribute to the continued development of the HBME Multinationals business in line with the Global Banking and specifically sector’s strategy. The clients base comprises of some of the world’s leading Multinationals in Telecom, Media & Technology (TMT) sector. Ensure prompt and appropriate response to customer enquiries and concerns by problem solving and facilitating the process by liaising with product and support areas Work with line manager and the Team Director in identifying strategies to maintain / enhance overall relationship return, increase revenues while optimizing the utilization of credit facilities, and ensure early identification of potential credit issues The HSBC Associate - Global Banking (Multinationals) - Mandarin Speaker will provide general support to the Relationship Managers/Team Director in servicing client relationships and enhancing income generation. Manage and develop a portfolio of own clients by deepening client relationships and improving income generation through focused business development activities Work with the Credit Analysis Unit (CAU) on the preparation of structured and focused credit memorandums for clients within the sector, covering annual reviews and new money proposals Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved. The Associate - Global Banking (Multinationals) - Mandarin Speaker will also maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Develop a strong sectorial/product expertise and provide high quality competitor and client level analysis to support business development and credit risk assessment Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets   Qualifications, Skills and Experience:  Strong financial analysis capability, accounting degree preferred. Knowledge of banking regulatory evolutions and ability to undertake in depth review of industry, competitors, client and products and knowledge of the full spectrum of Global Banking & Markets products and services. Understanding of risk management and the use of credit mitigates with ability to provide a high quality analysis of Credit risk. Strong business development skills, success driven and willing to work overtime when required. Strong team player, ability to establish rapport with appropriate members of product partners and client’s management team. Strong analytical skills with ability to support to the team with advanced skills in Word, Excel, Powerpoint, etc. Good verbal and written communication skills and fluent in Chinese (written and spoken).

Job Title:  Mobile Banker Company Name: HSBC   Location: Dubai, United Arab Emirates (UAE)   Job Summary: The Mobile Banker is primarily a customer facing role servicing Advance and Personal Banking customers. Professionalism, customer focus and a broad understanding of the fundamentals of service and needs based sales planning are critical to the success of the business.   Key Duties and Responsibilities: The role holder has a responsibility to understand customer needs with a view to upgrade existing customers to appropriate propositions and cross sell RBWM products and services. The job holder is required to identify referrals for financial planning needs and to refer to a specialist as required. The HSBC Mobile Banker is required to provide an high-quality and holistic service with prompt completion of customer service requests with a focus on deepening the customer relationship essential to drive customer loyalty and increase the wallet share of HSBC. Completing full customer reviews and understanding customer needs whether immediate or future is a key part of this role. The facilitation of approval of facilities in accordance with credit policy and lending guidelines will also be required to ensure the jobholder can meet all of the customers needs. Ownership of customer relationships is vital along with the ability to coach and develop other team members towards ensuring the Target Operating Model (TOM) as defined by Group is implemented. Understanding and meeting customer needs, maximising the opportunities for HSBC to achieve the RBWM plan/metrics Promoting the Advance and Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximising all available resources. Compliance with the relevant Group standards including GHQ, HBEU and the Regulatory organisation as applied to the implementation of the RBWM strategy in their country Whilst the job holder does not have a direct portfolio of customers they are responsible for generating leads by and making referrals to Wealth and if accredited and over the counter products be accountable for sales of Wealth products The job holder operates within the approved operating and strategic plan process to develop the RBWM business The HSBC Mobile Banker will deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets   Qualifications, Skills and Experience:  Proven ability in customer service and building customer relationships Ability to identify customer needs and influence customers to take appropriate action to meet their needs An understanding of HSBC’s Credit Policy and Lending Guidelines A broad knowledge of financial planning and defining customer needs An understanding of the needs of the mass affluent customer segment in general A full understanding of referral processes The HSBC Mobile Banker should have good understanding of the Premier, Advance and Personal Banking Propositions Strong verbal and written communication skills Customer driven with a strong focus on quality of service Proven ability in making lending decisions in accordance with bank policy and guidelines A clear understanding of how value is created within the Premium segment, both for customers and the bank Attain proposition and product related qualifications Attain appropriate professional and regulatory qualifications as required by market Attain any internal standards as required by Country