Job Title:  Associate - Global Banking (Multinationals) - Mandarin Speaker Company Name: HSBC Location: Dubai, United Arab Emirates (UAE)   Job Summary: The Associate - Global Banking (Multinationals) will be managing a portfolio of clients across multiple sectors and supporting Relationship Managers/the Team Director within the UAE Multinationals team.  To provide pro-active support in deepening client relationships and improving income generation through focused business development activities, including managing the portfolio of clients independently   Key Duties and Responsibilities: Actively contribute to the continued development of the HBME Multinationals business in line with the Global Banking and specifically sector’s strategy. The clients base comprises of some of the world’s leading Multinationals in Telecom, Media & Technology (TMT) sector. Ensure prompt and appropriate response to customer enquiries and concerns by problem solving and facilitating the process by liaising with product and support areas Work with line manager and the Team Director in identifying strategies to maintain / enhance overall relationship return, increase revenues while optimizing the utilization of credit facilities, and ensure early identification of potential credit issues The HSBC Associate - Global Banking (Multinationals) - Mandarin Speaker will provide general support to the Relationship Managers/Team Director in servicing client relationships and enhancing income generation. Manage and develop a portfolio of own clients by deepening client relationships and improving income generation through focused business development activities Work with the Credit Analysis Unit (CAU) on the preparation of structured and focused credit memorandums for clients within the sector, covering annual reviews and new money proposals Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved. The Associate - Global Banking (Multinationals) - Mandarin Speaker will also maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Develop a strong sectorial/product expertise and provide high quality competitor and client level analysis to support business development and credit risk assessment Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets   Qualifications, Skills and Experience:  Strong financial analysis capability, accounting degree preferred. Knowledge of banking regulatory evolutions and ability to undertake in depth review of industry, competitors, client and products and knowledge of the full spectrum of Global Banking & Markets products and services. Understanding of risk management and the use of credit mitigates with ability to provide a high quality analysis of Credit risk. Strong business development skills, success driven and willing to work overtime when required. Strong team player, ability to establish rapport with appropriate members of product partners and client’s management team. Strong analytical skills with ability to support to the team with advanced skills in Word, Excel, Powerpoint, etc. Good verbal and written communication skills and fluent in Chinese (written and spoken).

Job Title:  Mobile Banker Company Name: HSBC   Location: Dubai, United Arab Emirates (UAE)   Job Summary: The Mobile Banker is primarily a customer facing role servicing Advance and Personal Banking customers. Professionalism, customer focus and a broad understanding of the fundamentals of service and needs based sales planning are critical to the success of the business.   Key Duties and Responsibilities: The role holder has a responsibility to understand customer needs with a view to upgrade existing customers to appropriate propositions and cross sell RBWM products and services. The job holder is required to identify referrals for financial planning needs and to refer to a specialist as required. The HSBC Mobile Banker is required to provide an high-quality and holistic service with prompt completion of customer service requests with a focus on deepening the customer relationship essential to drive customer loyalty and increase the wallet share of HSBC. Completing full customer reviews and understanding customer needs whether immediate or future is a key part of this role. The facilitation of approval of facilities in accordance with credit policy and lending guidelines will also be required to ensure the jobholder can meet all of the customers needs. Ownership of customer relationships is vital along with the ability to coach and develop other team members towards ensuring the Target Operating Model (TOM) as defined by Group is implemented. Understanding and meeting customer needs, maximising the opportunities for HSBC to achieve the RBWM plan/metrics Promoting the Advance and Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximising all available resources. Compliance with the relevant Group standards including GHQ, HBEU and the Regulatory organisation as applied to the implementation of the RBWM strategy in their country Whilst the job holder does not have a direct portfolio of customers they are responsible for generating leads by and making referrals to Wealth and if accredited and over the counter products be accountable for sales of Wealth products The job holder operates within the approved operating and strategic plan process to develop the RBWM business The HSBC Mobile Banker will deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets   Qualifications, Skills and Experience:  Proven ability in customer service and building customer relationships Ability to identify customer needs and influence customers to take appropriate action to meet their needs An understanding of HSBC’s Credit Policy and Lending Guidelines A broad knowledge of financial planning and defining customer needs An understanding of the needs of the mass affluent customer segment in general A full understanding of referral processes The HSBC Mobile Banker should have good understanding of the Premier, Advance and Personal Banking Propositions Strong verbal and written communication skills Customer driven with a strong focus on quality of service Proven ability in making lending decisions in accordance with bank policy and guidelines A clear understanding of how value is created within the Premium segment, both for customers and the bank Attain proposition and product related qualifications Attain appropriate professional and regulatory qualifications as required by market Attain any internal standards as required by Country

Job Title:  Junior Associate, Event Financing & Event Strategic, Infrastructure and Real Estate Group Company Name: HSBC Location: Dubai, United Arab Emirates (UAE)   Job Summary: The Junior Associate, Event Financing & Event Strategic, Infrastructure and Real Estate Group will be responsible for supporting the origination and execution of advisory and financing activities within the Infrastructure and Real Estate team and managing several assignments in parallel. The candidate should have a strong infrastructure background across both advisory and debt / financing, with relevant experience across the MENAT region or broader international. He/She should be a team player, proactive, used to and willing to work to tight client deadlines and competing priorities, and work under pressure in providing high quality deliverables.   Key Duties and Responsibilities:   Creating and analyzing/reviewing financial models in the context of financial analysis and financeability . Understanding of key risk allocation metrics and credit risk requirements to ensure bankability and optimization of financing structures . Development and review of transaction documentation such as financing agreements, SPAs or concession agreements. Interacting with clients, management and other advisors during the execution of financing or advisory transactions . Preparation of business approval documentation and credit memorandums. Assisting in the preparation of presentations and other materials for clients. Develop and maintain up to date Infrastructure sector information. Supervising the work of analysts, as well as guiding them on their development. Supporting client coverage across our IRG client universe in the region. Collaborating with other products, departments and country teams. Strong adherence to compliance, risk and process controls. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.   Qualifications, Skills and Experience: The applicant must hold a BSc/BA equivalent qualification from a reputable university Master’s degree and/or CFA (or equivalent) qualification desirable but not essential Three to four years of related experience Self-starter, with high motivation and proactiveness to actively manage his/her own deadlines and deliverables, and operate as a team player Strong quantitative, qualitative, communication and inter-personal skills Strong financial analysis and advanced spreadsheet modelling skills Strong knowledge of credit analysis, structuring and financing products used in debt financing, LBO/cash flow financing and project financing Evidenced deal experience within the infrastructure space A strong understanding of the financial markets

Job Title:  Direct Fulfillment Officer Company Name: HSBC   Location: Dubai, United Arab Emirates (UAE)   Job Summary: The Direct Fulfillment Officer will contribute towards the growth of Direct Channels by contributing towards the growth of revenue in Sales by using the Global RBWM EDRAS model to ensure a needs based approach is followed, with a pre-defined and agreed ‘Minimum Performance Standards’ achieved which will be measured by a number of Key Performance Indicators (KPIs). The Direct Fulfillment Officer will also be tasked with the acquisition of good quality business, good customer service and handling customer contacts through a contact plan within a revenue generating environment, typically on multiple products and or propositions. Responsible for achieving individual MPS and KPIs whilst maintaining the required sales quality standards and in adherence to the banks behavioral and compliance guidelines. When required to support different channels within Sales and Distribution. The role requires being mobile in order to meet customers at their premises or preferred location to secure the required business.   Key Duties and Responsibilities: Impact on the Business Contribute towards the growth of Direct Channels by increasing the growth of revenue in Sales from allocated territory or channel Use the Global RBWM EDRAS model to ensure a needs based approach is followed Achieve the pre-defined and agreed ‘Minimum Performance Standards’ Achieve all required Key Performance Indicators (KPIs) Acquire good quality business Maintain good customer service Handle customer contacts through a contact plan within a revenue generating environment, typically on multiple products and or propositions. Responsible for achieving individual MPS and KPIs Maintain the required sales quality standards Adhere to the banks behavioral and compliance guidelines When required, support different channels within Sales and Distribution. Being mobile in order to meet customers at their premises or preferred location to secure the required business. Handles contacts with customers in a polite and professional way, instilling customer confidence and endeavoring to resolve customer’s issues at first contact where possible Customer / Stakeholder Certified to handle multiple propositions (i.e. Premier, Advance and Mass) or multiple products (i.e. Personal Loans, Core Banking, Credit Cards) Generates customer loyalty through strong knowledge of key products and services Owns and resolves issues and understands how and when to escalate Provides excellent customer service where possible, be able to own customer complaints and complex customer calls by keeping up to date on training and internal communications Manage daily activity and ensure all leads received are fulfilled to the highest standards as set out by the team leaders Call back customers within the agrees SLA and achieve expectation of both customers and business Fulfilment of Digital Leads & other Business Channels (Premier Direct, Inbound, Outbound, CVM, etc ) Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets Observation of Internal Controls Maintains HSBC internal control standards Maintain professional relationship with Internal Customers (CVM,CRM,NSC,RCC) and Regulators and adhere to the standards of fair dealing, Internal Operational control (Risk and Compliance) Maintain and observe HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators (see HR FIM section 3.7 and GCL 050044 on Sarbanes Oxley and Internal Controls. Implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external regulators.  To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant laws, rules and codes with which the business has to comply within the country you reside and in relation to the countries migrating work to assigned GSC. To continually re-access the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures and the impact of new   Qualifications, Skills and Experience:  The ideal candidate must hold a high school diploma and be of a legal working age Must be proficient in language(s) required by the process Open to working flexible shifting schedules Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development Takes pride in delivering what is promised in line with the customer and service expectations Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order Ability to work in a high-volume, fast paced environment is required Proficiency with personal computers and basic software packages and specialised applications Excellent communication skills and is polite and friendly at all times Displays patience and empathy A knowledge expert who has the ability to teach/mentor others Must be flexible to meet customer needs at customer premises or customer preferred locations as needed.  

Job Title:  Corporate Banking Manager Company Name: HSBC Location: Dubai, United Arab Emirates (UAE)   Job Summary: The Corporate Banking Manager will mainly acquire, retain, and expand relationships with the customers we want to bank within CMB, by profitably identifying and meeting their needs.  This means identifying customer needs first and then recommending product solutions that are appropriate for the customer to consider and accept.   Key Duties and Responsibilities: Building existing and winning new long-term relationships with the customers we want to bank, coherent with CMB’s strategy to be the Leading International Trade and Business Bank Relationships managed by placing customer needs at the forefront of all that the role holder does, setting world class standards Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment. Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements. Ensure timely and accurate maintenance of customer information, on HORIS, Client Vision and CARM and other systems as required. Maintain up to date and accurate deal pipeline on CV Monitor relationship profitability regularly and ensure that the return is commensurate with the type of client and both CMB and the client’s risk appetite. Take timely and proactive corrective action to mitigate potential losses, exercising effective portfolio stewardship and control Collaborating with product partners to identify and match customer needs with relevant expertise; notably with GTRF, PCM, GBM, GPB and IB. Ensure all CDD (and associated activities) are completed on time. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.   Qualifications, Skills and Experience:  The Corporate Banking Manager must hold a Bachelor’s Degree in Finance, accounting or related fields At least six years’ experience in managing commercial relationships with international needs Proven ability in identifying and meeting customer needs through matching a broad range of products and services Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues Ability to interact with business customers at all levels Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders Excellent time management, planning and organization skills Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations Strong analytical skills Strong credit assessment skills, particularly with regard to more complex and structured facilities with an international dimension Proven ability to deliver creative and flexible customer solutions. Desirable: Knowledge of how CMB clients operate Knowledge of Trade, PCM, GB&M, RBWM, and working knowledge of IB & GPB products and capabilities Robust understanding of client planning methodology Knowledge of group systems, including CARM, ClientVision, HORIS, Global Links and Deal point Knowledge of CMB policies and procedures as per CMB FIM Wide personal connections within the group and outside the group (chambers of commerce and other associations  

Job Title:   Sales & Service Officer C ompany Name:  HSBC Location:  Abu Dhabi, United Arab Emirates (UAE)   Job Summary:  The Sales & Service Officer will be completing full customer reviews and understanding customer needs whether immediate or future is a key part of this role. The role holder will respond to a combination of ‘walk in’ customers and creating opportunities from centrally created contact lists both being the main sources of their activity. The incumbent will need to understand and deliver the standards of service quality required, maintaining published Service Level Agreements. The identification of opportunities for wealth reviews and referring these to an appropriate wealth adviser are key activities. The facilitation of approval of facilities in accordance with credit policy and lending guidelines will also be required to ensure the jobholder can meet all of the customer’s needs. Ownership of customer relationships is vital along with the ability to coach and develop other team members towards ensuring the Target Operating Model (TOM) as defined by Group is implemented.                Key Duties and Responsibilities:    Achieve individual Retail Banking and Wealth Management (RBWM) performance metrics Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face, in written or at the telephone. Effective use of tools and information to drive customer service delivery and RBWM performance Execute on customer contact strategies in line with Group operating models and strategy set by regional Customer Relationship Management team Fully utilise and input to Customer Relationship Management data, ensuring all customer information is complete and kept up to date Ensure all customer needs are met and sales opportunities are maximised Undertake effective Individual Reviews Work on leads provided through customer life cycle management and tactical campaign and follow up on diarized leads Achieve cross sale penetration rates and wealth referrals achieved for account opening, lending and other sales Assist in Sales Floor Management periodically and on a need base counter and teller positions with support on cash and cheque transactions   Qualifications, Skills and Experience:   The applicant must have experience in building customer service and building customer relationships Ability to identify customer needs and influence customers to take appropriate action to meet their needs Broad knowledge and understanding of HSBC’s Credit Policy and Lending Guidelines An broad knowledge of financial planning and defining customer needs A full understanding of referral processes An understanding of the Premier, Advance and Personal Banking Propositions Excellent verbal and written communication skills Proven ability in making lending decisions in accordance with bank policy and guidelines A clear understanding of how value is created within the Premium segment, both for customers and the bank