Job Title:   Administrator Networking Infrastructure Company Name: Wipro     Location: Dubai, United Arab Emirates (UAE)   Job Summary:   The Administrator Networking Infrastructure will handle first point escalation for all technical and process issues   Key Duties and Responsibilities:  Provide technical subject matter expertise wherever required Ensure proper communication and quick resolution as a crisis manager Plan and schedule Changes, Coordinating with different stakeholders Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement Carry out trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports Participate in business meetings with various stake holders on a need basis Take corrective actions based on the customer satisfaction surveys Work on the service improvement programs Effort estimation/reviews on need basis for new projects Training of new team members. Able to work on Knowledge acquisition and updates to related documents   Qualifications, Skills and Experience:  The Administrator Networking Infrastructure should have three to five years of related work experience Proficiency in English Language is Desirable Mandatory Skills: Networking Admin Monitoring and TT Tools, Infra Trouble shooting and Operations, Technical Support, Technical Support-Remote, Networking Admin Desirable Skills: Language Skills: English Language