Dec 16, 2017
Job Title: Customer Service Executive - Mandarin Speaking
Company Name: Bolloré Logistics
Location: Dubai, United Arab Emirates (UAE)
Key Duties and Responsibilities:
Works with the sales team to provide customer support
Maintains the data base of all client contacts and communications
Handles customer's complaints, tackling issues and provides clarifications and solution
Builds customer loyalty by keeping a well-established relationship with our clients and delivering a professional service
Communicates with Operations on the updates and the ongoing procedures.
Provides recommendation on potential products
Contributes to other customer service team's efforts to accomplish related tasks as needed
Effectively communicates with clients and an follow up on their feedback
Maintains an effective tracking system for client enquiries up to release stage
Identifies trends with current client enquiries to ensure that the required stakeholders are up to date
Ensures airway bill execution, customs documentation, Delivery Order, Shipper declaration and other required information is clearly communicated and all customer inquiries are passed to the relevant Cargo sections for auctioning
Inspects and validates against relevant documentation at every point of delivery, acceptance to ensure that goods conform to relevant criteria and are dispatched in line with the standard work procedures
Follows-up and updating of key performance indicators demanded by the customers
Prepares product or service reports by collecting or analyzing customer information
Qualifications, Skills and Experience:
The applicant must hold a Bachelor’s degree or equivalent in a relevant field
At least two to three years of experience with international exposure in similar position
Knowledge of Africa Market in Logistics, Certifications and documents required.
Strong Operational Knowledge of both air and sea freight
PC basic skills and system knowledge
Excellent communication skills (read, write and speak in English)
Mandarin communication skills would be advantageous
Languages: English (Fluent) and Mandarin (Professional)
Bolloré Group
Dubai - United Arab Emirates
Full time