Job Title:  Customer Service Executive - Mandarin Speaking Company Name: Bolloré Logistics Location: Dubai, United Arab Emirates (UAE)   Key Duties and Responsibilities: Works with the sales team to provide customer support Maintains the data base of all client contacts and communications Handles customer's complaints, tackling issues and provides clarifications and solution Builds customer loyalty by keeping a well-established relationship with our clients and delivering a professional service Communicates with Operations on the updates and the ongoing procedures. Provides recommendation on potential products Contributes to other customer service team's efforts to accomplish related tasks as needed Effectively communicates with clients and an follow up on their feedback Maintains an effective tracking system for client enquiries up to release stage Identifies trends with current client enquiries to ensure that the required stakeholders are up to date Ensures airway bill execution, customs documentation, Delivery Order, Shipper declaration and other required information is clearly communicated and all customer inquiries are passed to the relevant Cargo sections for auctioning Inspects and validates against relevant documentation at every point of delivery, acceptance to ensure that goods conform to relevant criteria and are dispatched in line with the standard work procedures Follows-up and updating of key performance indicators demanded by the customers Prepares product or service reports by collecting or analyzing customer information   Qualifications, Skills and Experience:   The applicant must hold a Bachelor’s degree or equivalent in a relevant field At least two to three years of experience with international exposure in similar position Knowledge of Africa Market in Logistics, Certifications and documents required. Strong Operational Knowledge of both air and sea freight PC basic skills and system knowledge Excellent communication skills (read, write and speak in English) Mandarin communication skills would be advantageous Languages: English (Fluent) and Mandarin (Professional)

Job Title:  Sea / Air / Ground Operations Executives Company Name: Bolloré Logistics Location: Dubai, United Arab Emirates (UAE)   Key Duties and Responsibilities: Direct and assist the team of Porters and Equipment Operators as required in cargo handling e.g., build-up and breakdown, acceptance and delivery, and documentation of cargo, courier and mail, in accordance with the requirements of the principals whilst complying with published performance standards. Ensure a high degree of customer service, attentiveness, speed, and control error rates, whilst maintaining consistency in service standards. Inspect, validate against relevant documentation and count goods at every point of delivery, acceptance, breakdown and build-up ensuring that goods conform to relevant criteria and that they are dispatched / stored in accordance with standard work procedures and requirements. Perform manual and automated data input. Ensure data updates into relevant cargo systems are done accurately, are verified and completed within time standards. Work closely with government authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure the smooth movement of all cargo, courier and mail. Ensure at all times that the handling of all special cargo (dangerous goods, live animals, valuable goods etc.) fully complies with the current edition of the IATA manuals and are loaded in accordance with the same. Ensure that safety and security procedures are complied with at all times while handling cargo. Perform the process of acceptance, delivery, build up and breakdown of cargo consignments. Operate equipment as required (such as tow tractors/pick up/ forklifts etc.) for movement of loads. Manually loading/unloading cargo from the ULDs / Aircraft /trucks as appropriate. Participate in the continuous improvement programme of Dnata Cargo and implement with thorough understanding and commitment of the Quality Management System under Quality Standards (Such as ISO 9001, 18001 etc.   Qualifications, Skills and Experience:   The applicant must hold a University Graduate or with relevant experience At least five years of experience in a fast paced and dynamic multi-cultural MNC environment Knowledge of cargo terminal handling with automated and computerized operating and communication systems Experience in Freight-forwarding industry Experience in logistics/warehousing business Strong analytical and management skills Strong communication skills, written and presentation skills in English (business communication) Excellent team working and leadership skills Strong PC skills in Microsoft Word, Excel and Power point Goal oriented and driven, motivated self-starter with excellent organization skills and ability to multi tasks Positive, highly adaptable and possesses strong People Skills Innovative and has the ability to provide value added business solutions and alternatives Strong customer relationships Creativity / flexibility Strategic thinking / planning Boundary spanning Team player English proficiency is mandatory