Dec 09, 2017

Waiter / Waitress F&B Service Mina A'Salam

  • Jumeirah Group
  • Dubai - United Arab Emirates
Full time Admin, Secretarial and PA Jobs Customer Service and Call Center Jobs Tourism, Travel and Hospitality Jobs

Job Description

Job Title:   Waiter / Waitress F&B Service Mina A'Salam

Company Name: Madinat Jumeirah

Location: Dubai, United Arab Emirates (UAE)

 

Job Summary: The Waiter/ess F&B Service Mina A'Salam will provide guests with a friendly, competent and top quality dining experience.

 

Key Duties and Responsibilities:

  • Provide friendly, professional and efficient F&B Service and to all guests ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards
  • Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOPs in the F&B Standards Manual
  • Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
  • Meet all reasonable needs and requests of customers within acceptable enterprise time frames
  • Identify and take all opportunities to enhance the quality of service
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and Madinat Jumeirah customer feedback/ complaint procedures
  • Offer assistance to colleagues when required, to ensure designated work goals are met
  • Demonstrate trust, support and respect towards team members in day-to-day work activities
  • Conduct communication with customers and colleagues in a polite, professional and friendly manner
  • Practice high standards of personal presentation in accordance with Jumeirah & Madinat Jumeirah Grooming & Presentation Standards
  • Seek assistance from other team members, supervisors and managers when required
  • Inspecting the restaurant area to ensure that tables have been reset properly; all tables, chairs and under table areas have been cleaned after clearing; and all supplies have been replenished
  • Maintaining all serving stations in excellent condition
  • Taking guests' food and drink orders according to operational standards, ensuring accuracy of items ordered and guest preferences when communicated, and upselling whenever possible
  • Delivering orders promptly to the kitchen or bar and observing the proper ordering procedures
  • Picking up orders promptly and inspecting all items before serving, for appearance, temperature and correctness
  • Assisting in clearing tables as necessary
  • Coordinating and cooperating with all the restaurant and kitchen staff
  • Resetting the restaurant and back area as per restaurant standards
  • Wiping glasses, cutlery and crockery

 

Qualifications, Skills and Experience: 

  • The ideal candidate should have completed Secondary Education
  • Two years' experience in similar role in 5 star luxury hotel.
  • With a good knowledge and understanding of Food and Beverage operations.
  • Have a good command of the English language (spoken and written).
  • Candidates with additional language will be desirable.

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