Dec 15, 2017

PwC Temporary Careers - Travel Support - Hotels

  • PwC
  • Dubai - United Arab Emirates
Temporary Customer Service and Call Center Jobs Aviation, Transportation & Logistics

Job Description

Job Title:  IFS - Office Management - Travel Support - Hotels - 3 months contract

Company Name: PwC  

Location: Dubai, United Arab Emirates (UAE)


Job Summary: The Travel Support Team sits within the Operations team and is responsible for the implementation/administration of travel activities.The Travel Support Team is responsible for setting, monitoring and continuously improving the firm’s transportation processes but predominantly focusing on hotel bookings for transient and project travelers. The Travel Support manages all day to day activities around visa requirements and hotel reservations.


Key Duties and Responsibilities:


  • Supports day to day activities in light of the travel expense and travel approval principles, ensuring accurate reflection within the Travel Management System for all staff
  • Drives and supports a culture of long-term saving on travel costs
  • Tracking and upwards reporting of all savings made within the hotel travel team
  • Works with Travel Operations and Procurement Leads to drive cost efficiencies in processes
  • Ensures payments are made for all hotel bookings in accordance with the firm's travel requirements and accurately billed to PwC legal entities


  • Responsible for day to day booking and delivery of hotel and visa activities including online / offline and out of policy bookings and approvals
  • Provides first level response on hotel queries and escalates complex requests to the Travel Operations Lead
  • Monitors external service provision by vendors and flags service issues to the Travel Operations Lead as appropriate
  • Completes reviews and audits rates displayed within the firm's online booking system (KDS) and highlights errors or anomalies to the Travel Operations Lead as appropriate
  • Works flexibility to accommodate peak times of travel e.g. busy season and graduate induction travel times

Internal Process:

  • Support reviews and recommendations to optimize travel spend including:
  • Hotel pricing alignment with market Travel patterns
  • Additional tasks as assigned by Travel Operations or Hotel Project Lead
  • Promotes and enforces compliance of the firm's travel booking processes and procedures

Learning & Growth:  

  • Adhere to policies and procedures
  • Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed


Qualifications, Skills and Experience: 

  • The ideal candidate must hold a Bachelor’s Degree
  • At least three years of overall experience
  • Previous experience in travel management agency and/or call center
  • Strong customer service orientation
  • Organization, thoroughness, eye for detail, time management skills and proactivity
  • Strong verbal and written communication skills
  • Good knowledge in computer skills and managing databases
  • Fluency in English required, proficiency in Arabic is an advantage

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