Job Summary: The Customer Service / Call Center Executive - Healthcare will ensure healthcare providers and end users are dealt with on the telephone effectively and efficiently. To direct calls as necessary to others within the Healthcare Platform to ensure timely and courteous resolution of issues in accordance with AXA policy and procedures.
Key Duties and Responsibilities:
To receive and respond to telephone and written enquires, relating to healthcare policy benefits and claims from either private or corporate clients / policy holders.
To channel customer enquiries toward the most appropriate department when necessary to ensure the efficient and effective resolution of issues.
To register received enquiries and the problem resolution on the appropriate excel tracking sheet.
Prepare greeting cards when and where needed
Prepare claims rejection letters
Handle new direct business queries and renewals.
Qualifications, Skills and Experience:
The ideal candidate for the Customer Service / Call Center Executive - Healthcare UAE job placement must possess a pharmacy background or any paramedical degree.
One year of experience in similar customer service or call center role.
Customer Service aptitude;
Strong Telephone skills and basic computer skills;
Good understanding of all medical policies and the claims and reimbursement process
Basic understanding of the reasons for inclusion / exclusion of certain treatments or conditions.
Proficiency in English. Knowledge of Arabic (written and spoken) is an advantage.
AXA is a French multinational insurance firm headquartered in the 8th arrondissement of Paris that engages in global insurance, investment management, and other financial services. The AXA Group operates primarily in Western Europe, North America, the Asia Pacific region, and the Middle East, with presence also in Africa. AXA is a conglomerate of independently run businesses, operated according to the laws and regulations of many different countries.