Dec 19, 2017

Customer Service / Call Center Executive – Healthcare (Multiple Entry Level Jobs) - AXA Gulf

  • AXA
  • Dubai - United Arab Emirates
Full time Customer Service and Call Center Jobs Health Care Jobs

Job Description

Job Title:  Customer Service / Call Center Executive – Healthcare (Multiple Entry Level Jobs)

Company Name: AXA Gulf

Location: Dubai, United Arab Emirates (UAE)


Job Summary: The Customer Service / Call Center Executive - Healthcare will ensure healthcare providers and end users are dealt with on the telephone effectively and efficiently. To direct calls as necessary to others within the Healthcare Platform to ensure timely and courteous resolution of issues in accordance with AXA policy and procedures.


Key Duties and Responsibilities:

  • To receive and respond to telephone and written enquires, relating to healthcare policy benefits and claims from either private or corporate clients / policy holders.
  • To channel customer enquiries toward the most appropriate department when necessary to ensure the efficient and effective resolution of issues.
  • To register received enquiries and the problem resolution on the appropriate excel tracking sheet.
  • Prepare greeting cards when and where needed
  • Prepare claims rejection letters
  • Handle new direct business queries and renewals.


Qualifications, Skills and Experience:

  • The ideal candidate for the Customer Service / Call Center Executive - Healthcare UAE job placement must possess a pharmacy background or any paramedical degree.
  • One year of experience in similar customer service or call center role.
  • Customer Service aptitude;
  • Strong Telephone skills and basic computer skills;
  • Good understanding of all medical policies and the claims and reimbursement process
  • Basic understanding of the reasons for inclusion / exclusion of certain treatments or conditions.
  • Proficiency in English. Knowledge of Arabic (written and spoken) is an advantage.

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