Job Summary: The Client Operations Leader will provide operational leadership for the development, design, and optimization of information system platforms for ITWorks clients. You will direct onsite teams that develop, design, and optimize technical information system platforms while also directing the assessment, design and implementation of new systems and equipment. As a leader on this team, you will develop and implement information technology operating procedures and manage relationships with key client and Cerner stakeholders while establishing and maintaining effective lines of communication. Direct management will include oversight of training, project management and process management teams. In addition, engage technology communities across Cerner and ITWorks sites and develop commitment to service, processes, and quality. Your people management responsibilities will include managing routine associate situations while directing the work efforts and results of a team of associates. You will develop associates through coaching performance, completing performance reviews, goal setting and development planning. In addition, develop team goals and manage them for results while promoting diversity and creating a respectful work environment.
Qualifications, Skills and Experience:
The applicant must hold a Bachelor's degree in Business or related field, or equivalent relevant work experience
Seven years of operational leadership and project management work experience
At least 5 years of clinical, health care or information systems management work experience
Willing to travel up to 20% as needed
Willing to work overtime or irregular hours as needed and allowed by local regulations
Cerner Corporation is an American supplier of health information technology (HIT) solutions, services, devices and hardware. Cerner was founded in 1979 by Neal Patterson, Paul Gorup, and Cliff Illig, who were colleagues at Arthur Andersen. Its original name was PGI & Associates but was renamed Cerner in 1984 when it rolled out its first system, PathNet.