Dec 06, 2018

Collections Team Leader

  • Recruitment Experts UAE
  • Dubai - United Arab Emirates
Full time Customer Service and Call Center Jobs Management and Executive Jobs

Job Description

Collections Team Leader in Dubai - United Arab Emirates


Job summary

 Handle a team of 10 to 20 Call Center Agents.

 Communicate the shift timings to the advisors

 Mark Attendance for the team and shift

 Cascade updates or information to the team through buzz session or nominate a team member to conduct the same.

 Monitor calls

 Conducting one on one sessions & team meetings

 Provide feedback and coaching to the advisors.

 Study the team data to analyze and draw trends

 Track attrition and performance regularly

 Handle escalations

 Conduct quarterly audits for leave cards and other documentation.

 Provide updates to Team Manager regularly with respect to the performance of the team and any issues faced by them.

 Initiate CAP/DAP/EDP as required

 Co-ordinate with the Quality Team on quality improvement

 Real time queue management


Qualifications, Skills and Experience:  

The ideal applicant must have 5-7 years of experience in Collections, 1 - 2 years of experience as a TL

 Ability to adapt to change and work in a fast-paced environment



Employment Visa, Medical Insurance, Annual Ticket to Home Country


How to Apply:

All suitably qualified and interested candidates should send their updated CVs



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