Collections Team Leader in Dubai - United Arab Emirates
Handle a team of 10 to 20 Call Center Agents.
Communicate the shift timings to the advisors
Mark Attendance for the team and shift
Cascade updates or information to the team through buzz session or nominate a team member to conduct the same.
Conducting one on one sessions & team meetings
Provide feedback and coaching to the advisors.
Study the team data to analyze and draw trends
Track attrition and performance regularly
Conduct quarterly audits for leave cards and other documentation.
Provide updates to Team Manager regularly with respect to the performance of the team and any issues faced by them.
Initiate CAP/DAP/EDP as required
Co-ordinate with the Quality Team on quality improvement
Real time queue management
Qualifications, Skills and Experience:
The ideal applicant must have 5-7 years of experience in Collections, 1 - 2 years of experience as a TL
Ability to adapt to change and work in a fast-paced environment
Employment Visa, Medical Insurance, Annual Ticket to Home Country
How to Apply:
All suitably qualified and interested candidates should send their updated CVs