Dec 27, 2017

e-Commerce Manager Job Placement - Chalhoub Group

  • Chalhoub Group
  • Dubai - United Arab Emirates
Full time Information Technology (IT) & Telecom Jobs Management and Executive Jobs Digital and Creative Jobs

Job Description

Job Title:  e-Commerce Manager

Company Name: Chalhoub Group

Location: Dubai, United Arab Emirates (UAE)


Job Summary: The Ecommerce Manager should have a proven background in launching ecommerce sites from scratch.  The ambitious and proactive Ecommerce expert to be responsible for the development, growth and management of all aspects of our luxury outlet e-commerce business. You will be responsible for the Brand’s E-Commerce store over all digital channels (web, mobile, tablet). You will oversee the P&L and the performance of the e-Commerce for the Division. You will directly coordinate and/or supervises the different people involved or concerned by the e-Commerce to achieve the targeted goals. Your role will be to control, validate, analyze and implement the e-Commerce processes. You will also consolidate & optimize multi and/or omni channels operations to maximize the sales and profitability of Brand’s Product Portfolio.


Key Duties and Responsibilities:


  • Build the e-Commerce Brand Strategy plan with the Brand’s departments concerned (Sales, Marketing, CRM, Communication, etc…).
  • Supervise its operational application and overall alignment on site messaging and communication with customers for a consistent Brand image (yearly calendar and marketing activities implementation including traffic management).
  • Participate in strategic meetings with suppliers, regional and countries teams…to negotiate commercial conditions (margin, animations, exclusivity…).
  • Build the e-Commerce budgets with the Brand’s General Manager and the financial team. Ensure respect of e-Commerce budgets by the Brand’s General Manager.

Supply & Stock: Participate in setting up the purchase plan in collaboration with the Buyer and the e-merchandiser.


  • Control and follow up the supply processes with the e-merchandiser (Quantity, Quality, and Deadline).
  • Supervise and ensure the efficiency of logistics processes in coordination with the Logistics manager.
  • Supervise directly the e-merchandiser and the e-sales operator.
  • Set KPIs for the e-Commerce team and control their achievements.
  • Ensure a seamless information flow within and between the teams and a global awareness of the e-Commerce business.
  • Collaborate with the Traffic manager, the Community & Engagement manager and the Content manager.
  • Ensure the technical operability & optimization of the websites on each device with IT.


  • Ensure constant update of new technologies and strategies to ensure the Brand remains at the forefront of online players.
  • Keep challenging the current organization and processes with benchmarks and explore new opportunities to implement.


  • Build e-Commerce overview reports for the Brand’s General Manager and the strategic recommendations associated.
  • Record, monitor and analyze market trends, competitor activities and provides suggested action plans.


Qualifications, Skills and Experience: 

  • The ideal candidate should preferably hold a Degree in IT/Digital or related field
  • Eight years of all-encompassing digital and ecommerce exposure (website, mobile, social media, analytics etc)
  • A deep understanding and insights into the Middle East digital consumer base
  • Must have Omnichannel experience
  • Must have previous Retail experience
  • Experience working in luxury outlet is preferable
  • English: Excellent written and spoken required
  • Arabic: highly preferable but not required
  • Show Commitment, Integrity, Empathy and Flexibility.

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