Job Summary: The Ecommerce Manager should have a proven background in launching ecommerce sites from scratch. The ambitious and proactive Ecommerce expert to be responsible for the development, growth and management of all aspects of our luxury outlet e-commerce business. You will be responsible for the Brand’s E-Commerce store over all digital channels (web, mobile, tablet). You will oversee the P&L and the performance of the e-Commerce for the Division. You will directly coordinate and/or supervises the different people involved or concerned by the e-Commerce to achieve the targeted goals. Your role will be to control, validate, analyze and implement the e-Commerce processes. You will also consolidate & optimize multi and/or omni channels operations to maximize the sales and profitability of Brand’s Product Portfolio.
Key Duties and Responsibilities:
Build the e-Commerce Brand Strategy plan with the Brand’s departments concerned (Sales, Marketing, CRM, Communication, etc…).
Supervise its operational application and overall alignment on site messaging and communication with customers for a consistent Brand image (yearly calendar and marketing activities implementation including traffic management).
Participate in strategic meetings with suppliers, regional and countries teams…to negotiate commercial conditions (margin, animations, exclusivity…).
Build the e-Commerce budgets with the Brand’s General Manager and the financial team. Ensure respect of e-Commerce budgets by the Brand’s General Manager.
Supply & Stock: Participate in setting up the purchase plan in collaboration with the Buyer and the e-merchandiser.
Control and follow up the supply processes with the e-merchandiser (Quantity, Quality, and Deadline).
Supervise and ensure the efficiency of logistics processes in coordination with the Logistics manager.
Supervise directly the e-merchandiser and the e-sales operator.
Set KPIs for the e-Commerce team and control their achievements.
Ensure a seamless information flow within and between the teams and a global awareness of the e-Commerce business.
Collaborate with the Traffic manager, the Community & Engagement manager and the Content manager.
Ensure the technical operability & optimization of the websites on each device with IT.
Ensure constant update of new technologies and strategies to ensure the Brand remains at the forefront of online players.
Keep challenging the current organization and processes with benchmarks and explore new opportunities to implement.
Build e-Commerce overview reports for the Brand’s General Manager and the strategic recommendations associated.
Record, monitor and analyze market trends, competitor activities and provides suggested action plans.
Qualifications, Skills and Experience:
The ideal candidate should preferably hold a Degree in IT/Digital or related field
Eight years of all-encompassing digital and ecommerce exposure (website, mobile, social media, analytics etc)
A deep understanding and insights into the Middle East digital consumer base
Must have Omnichannel experience
Must have previous Retail experience
Experience working in luxury outlet is preferable
English: Excellent written and spoken required
Arabic: highly preferable but not required
Show Commitment, Integrity, Empathy and Flexibility.
Chalhoub Group is the leading partner for luxury across the Middle East and an expert in retail, distribution and communication. With a growing workforce of more than 12,000 people, and a network of over 650 retail stores, the Group's success is attributed to its highly skilled and dedicated teams.