Location: Dubai International Airport, Dubai, United Arab Emirates (UAE)
Reports to: Assistant Food and Beverage Manager.
Key Duties and Responsibilities:
Ensure that all customers are provided with the best quality of food and service through cost effective and efficient management and continuous improvement of food items.
Ensure proper handling of Banqueting & Outside Catering functions as per EKFC Safety & Hygiene standards.
Ensure that customers are provided with excellent level of service at all times.
Ensure that cleaning schedules are met with in compliance with established Hygiene & Safety Standards.
Ensure professional supervision of assigned staff by training, motivating and counselling to achieve the objectives agreed upon and provide the necessary guidance whenever required.
Comply with and practice EKFC Occupational Health and Safety Policy and procedures.
Demonstrated ability to identify and implement corrective actions arising from incident investigations
Apply the Quality Policy and Quality System established in accordance with ISO 9001:2008 international standards and execute all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.
Qualifications, Skills and Experience:
The applicant should preferably hold a Degree in Hotel and Restaurant Management or equivalent qualification
High standards of verbal and written communication in English
Experience in a supervisory role in a 4-5-star banqueting hotel environment
Demonstrated ability to manage staff
Experience in staff rostering and allocation
Experience in generating monthly Sales Records
Ability to reduce food costs and increase revenue
Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards
A professional manner with the ability to work under pressure to meet targets and function schedule
Strong planning and organisational skills with the ability to multi-task and manage time effectively
Demonstrated ability to maintain constructive relationships with others
Ability to collaborate cross functionally and at all levels and team based approach including ability to positively manage conflict
High level of commitment to continuous improvement and adaptability to change
Support creativity and innovation by showing commitment to agreed initiatives
About Emirates Group: The Emirates Group is a Dubai-based international aviation holding company headquartered in Garhoud, Dubai, United Arab Emirates, near Dubai International Airport. The Emirates Group comprises Dnata, an aviation services company providing ground handling services at 17 airports, and Emirates Airline, the largest airline in the Middle East. Emirates Airlines flies to over 140 destinations across 6 continents, operating a fleet of over 250 wide-bodied aircraft. The airline has 170 aircraft on order worth US$58 billion.