Job Summary: The Manager, Client Service, Consumer Insights will manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.
Key Duties and Responsibilities:
Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests.
Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
Identify and recommend enhanced and new services that answer clients' business needs
Build and maintain ongoing relationships with the identified key persons within client organization
Qualifications, Skills and Experience:
The applicant should preferably hold a Post-Graduation from a premier institute
At least four to six years’ experience and Proven success with primary research
Good analysis skills and insight generation
Strong Client Focus
Understand marketing enough to hold meaningful conversations with client’s marketing & business teams.
Knowledge of statistics and multivariate analysis
Expert knowledge of research techniques and methodologies
Able to influence and persuade.
Strong customer service and interpersonal communication skills
Ability to analyse and interpret data in a challenging and insightful manner
Efficient time management, ability to multi-task and detail oriented
Displays maturity and creative problem solving skills in handling crises
Recommend improvements in work processes within area of responsibility
Analyses and interprets financial information to ensure achievement of business targets and early identification of issues / crisis.
Able to operate in a multi-cultural environment
Good grounding in custom research principles, methodologies, statistical techniques
Basic business understanding (e.g. comfortable with terminology: revenue, profit, loss, margin)
Excellent PowerPoint and Excel skills or Google Slides and Google Sheets
Nielsen Holdings PLC (formerly known as Nielsen N.V.) is a leading global, independent measurement and data company for fast-moving consumer goods, consumer behavior, and media. With a presence in more than 100 countries and services covering more than 90% of the globe's GDP and population, Nielsen provides clients with a comprehensive understanding of what consumers watch (programming, advertising) and what they buy (categories, brands, products) on a global and local basis and how those choices intersect. Nielsen operates in over 100 countries and employs approximately 44,000 people worldwide.