Jan 08, 2018

No Experience Telephone Operator Career Jobs - Millennium and Copthorne Airport Hotel

  • Millennium & Copthorne Middle East and Africa
  • Dubai - United Arab Emirates
Full time Admin, Secretarial and PA Jobs Customer Service and Call Center Jobs Tourism, Travel and Hospitality Jobs

Job Description

Job Title:  Telephone Operator

Company Name: Millennium and Copthorne Airport Hotel

Location: Dubai, United Arab Emirates (UAE)


Key Duties and Responsibilities:

  • Ensure a strong product knowledge of hotel services and facilities to provide an efficient service to hotel guests
  • To ensure that all phone lines are answered within 3 rings and in the correct manner
  • To ensure the highest standard in customer service and etiquette
  • To ensure that the guest's name is used where possible
  • To have full knowledge and understanding of each Department Heads position and their role to know who all members of staff are within the hotel
  • To have a complete operational knowledge of the hotel, including geographical layout, services provided and security


Qualifications, Skills and Experience:  

  • The applicant should have good telephone skills
  • Excellent verbal communication skills
  • Microsoft Office Skills
  • Customer Focus


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