Jan 08, 2018

Help Desk Officer Jobs - Zayed University

  • Zayed University
  • Dubai - United Arab Emirates
Full time Information Technology (IT) & Telecom Jobs

Job Description

Job Title:  Help Desk Officer

Company Name: Zayed University

Location: Dubai, United Arab Emirates (UAE)


Job Summary: The Help Desk Officer will provide first level technical support to students and faculty by answering, commenting and replying to help desk inquiries.


Key Duties and Responsibilities:

  • Provides IT technical support services to students and faculty at the Help Desk premises.
  • Support the following technologies: Microsoft Office products – Outlook, Internet Explorer, Windows 7 and Windows 10, iPAD and smart devices, laptops, printers, networked copiers, basic LAN/WAN connectivity and others as assigned.
  • Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Service Desk escalation processes.
  • Providing informal, one-to-one training sessions with university -specific software.
  • Delivering training sessions during faculty and student orientation.
  • Goes, as needed, to faculty, staff and VIP offices and workstations on campus to provide technical support.
  • Prepare to work outside normal working hours.
  • Responsible for service requests, software installations, new device setups, upgrades, and record request and incident resolutions in the Manage Engine Service Desk tool.
  • Answers and logs calls using Manage Engine Service Desk, assigning related tasks to Level 2 and Level 3 support personnel.


Qualifications, Skills and Experience:  

  • The applicant must hold a Bachelor’s Degree in Computer Science or Related Field from an accredited Institution
  • Two years’ experience in end user environment support, Computer literate and familiar with Windows 10, Smart devices and MAC operating Systems or an equivalent combination of education and Experience.
  • Arabic enabled Windows.
  • Arabic/English bilingual essential.


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