Job Summary: The Shop Supervisor is responsible to assist the Shop /Store Manager in managing the team, ensuring the attainment of sales target, delivering an outstanding customer service, maintaining the shop and brands merchandizing and managing the stock, in alignment with the Company’s policies and procedures.
Key Duties and Responsibilities:
Achieve the sales target allocated to the store
Participate with the sales executive team in generating sales through high selling techniques.
Build and maintain customer relationships in order to build strong loyalty
Ensure consistency in customer service delivered and handle all complaints.
Enter all received goods in Baan inventory and ensure proper record of all stock movements
Order and replenish all goods to avoid any out of stock situation
Assist the Shop Manager in preparing for the inventory.
Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
Implement all merchandising as per the brand’s visual merchandising guidelines
Conduct daily walkthroughs to check presentation standards.
Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
Second the Shop Manager in defining areas of responsibility for each sales team member
Manage, engage and guide the team reporting to him/her.
Qualifications, Skills and Experience:
The applicant must hold a Degree education/High School
Two years’ experience working as a Shop Supervisor in retail environment
Chalhoub Group is the leading partner for luxury across the Middle East and an expert in retail, distribution and communication. With a growing workforce of more than 12,000 people, and a network of over 650 retail stores, the Group's success is attributed to its highly skilled and dedicated teams.