Jan 10, 2018

Fresher Danzas Jobs - Customer Relation Specialists - Logistics/Freight forwarding

  • DHL
  • Dubai - United Arab Emirates
Full time Customer Service and Call Center Jobs Aviation, Transportation & Logistics

Job Description

Job Title:  Customer Relation Specialists - Logistics/Freight forwarding

Company Name: Danzas

Location: Dubai, United Arab Emirates (UAE)


Job Summary: The Customer Relation Specialist - Logistics/Freight forwarding will be the key contact for allocated customers for all freight forwarding products (air/ocean/land freight) and supporting all local customers.


Key Duties and Responsibilities:

  • Builds relationship with allocated customers
  • Accepts all orders (from customer or overseas office) and processes them for handover to Operations
  • Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
  • Provides spot quotations and closes contract
  • Takes and handles customer inquiries, e.g. Track and Trace
  • Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer
  • Takes and registers all customer complaints
  • Drives solution of customer complaints by solving it directly or assigning tasks to other function
  • Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
  • Take and processes customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling)
  • Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates


Qualifications, Skills and Experience: 

  • One year experience in Freight Forwarding
  • Two to five years of experience of Customer Service
  • Preferable - good knowledge of forwarding products, DGF Products and business systems
  • Working knowledge of CS systems
  • Commercial attitude

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