Job Summary: The Key Account Manager Business Travel TMCs should be a driven, tenacious and hungry professional that will support Booking.com BV by informing new business customers about the services offered by Booking.com BV, and at the same time you will also support in managing and maintaining its existing relationship with high potential Travel Management Companies (TMCs). You have a sixth sense for a great customer experience, are data and results focussed and you always keep your eye on the enduser.
Key Duties and Responsibilities:
Promote Booking.com BV’s brand name and its online reservation services to the local/regional TMC clients;
Support Booking.com BV in building and maintaining a professional network within the TMC/ B2B travel space;
Support Booking.com BV in bringing the product closer to TMCs business customers; from initial signup, to onboarding and finally making Booking.com content their preferred choice
Provide the Booking.com for Business online tooling as a solution to TMC’s for their direct customers.
Work with high potential TMC clients on longterm goals and new initiatives to support Booking.com BV in maximizing growth and meeting customer needs.
Liaise with high potential TMC partners and internal support departments to solve ongoing issues
Aggregate and analyze feedback to support future product initiatives
Work closely with internal stakeholders across Customer Experience, Marketing, Product and Analytics in Amsterdam. Provide local perspective on preferred approach
Proactively identify opportunities to improve the customer experience and improve operational efficiency
Provide training (workshops and webinars) to potential and existing TMC partners.
Present Booking.com at relevant events
Qualifications, Skills and Experience:
At least three years of experience in a B2B sales role in ecommerce, SaaS or business travel environments
Successful trackrecord of managing a pipeline of Travel Management Companies from origination to closure
You’re hungry to achieve results whilst being humble
Ability to demonstrate strong networking skills in order to connect with different internal and external stakeholders
You understand the dynamics of the travel sector, particularly hotels
You can use excel, powerpoint, and any other technology to help you manage opportunities
You have excellent communication skills and can influence the right people at the right level
You are reliable and results oriented
You’re analytical and can operate in a data driven environment
Booking.com FZ LLC is one of Booking.com BV’s and/or BookingSuite BV’s support companies in United Arab Emirates. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV. Booking.com is the world’s #1 accommodation site and the 3rd largest global ecommerce player. Booking.com for Business focuses on providing a diverse range of accommodation choices for business travelers as well as ensuring they can find, manage and enjoy company stays in the simplest, smartest and most rewarding way.