Jan 12, 2018

Key Account Manager Business Travel Job Careers - Booking.com FZ LLC

  • Booking.com
  • Dubai - United Arab Emirates
Full time Customer Service and Call Center Jobs Tourism, Travel and Hospitality Jobs Management and Executive Jobs Sales and Marketing Jobs Retail and Wholesale Jobs

Job Description

Job Title:  Key Account Manager Business Travel

Company Name: Booking.com FZ LLC

Location: Dubai, United Arab Emirates (UAE)


Job Summary: The Key Account Manager Business Travel TMCs should be a driven, tenacious and hungry professional that will support Booking.com BV by informing new business customers about the services offered by Booking.com BV, and at the same time you will also support in managing and maintaining its existing relationship with high potential Travel Management Companies (TMCs). You have a sixth sense for a great customer experience, are data and results focussed and you always keep your eye on the enduser.


Key Duties and Responsibilities:

  • Promote Booking.com BV’s brand name and its online reservation services to the local/regional TMC clients;
  • Support Booking.com BV in building and maintaining a professional network within the TMC/ B2B travel space;
  • Support Booking.com BV in bringing the product closer to TMCs business customers; from initial signup, to onboarding and finally making Booking.com content their preferred choice
  • Provide the Booking.com for Business online tooling as a solution to TMC’s for their direct customers.
  • Work with high potential TMC clients on longterm goals and new initiatives to support Booking.com BV in maximizing growth and meeting customer needs.
  • Liaise with high potential TMC partners and internal support departments to solve ongoing issues
  • Aggregate and analyze feedback to support future product initiatives
  • Work closely with internal stakeholders across Customer Experience, Marketing, Product and Analytics in Amsterdam. Provide local perspective on preferred approach
  • Proactively identify opportunities to improve the customer experience and improve operational efficiency
  • Provide training (workshops and webinars) to potential and existing TMC partners.
  • Present Booking.com at relevant events


Qualifications, Skills and Experience: 

  • At least three years of experience in a B2B sales role in ecommerce, SaaS or business travel environments
  • Successful trackrecord of managing a pipeline of Travel Management Companies from origination to closure
  • You’re hungry to achieve results whilst being humble
  • Ability to demonstrate strong networking skills in order to connect with different internal and external stakeholders
  • You understand the dynamics of the travel sector, particularly hotels
  • You can use excel, powerpoint, and any other technology to help you manage opportunities
  • You have excellent communication skills and can influence the right people at the right level
  • You are reliable and results oriented
  • You’re analytical and can operate in a data driven environment
  • Fluent in English and Arabic is an advantage


Apply Now