Job Summary: The Relationship Manager, Signature Service (Customer Service) will be responsible for our Signature Office, which has been established to provide VIP customers with an array of exclusive high level of services. In this role, you will be required to ensure that all our Signature/VIP customers are provided with high level of service in accordance with departmental SLAs and KPIs. The key focus of the role is to provide a personal and customised experience and to go above and beyond our Customers’ expectations.
Qualifications, Skills and Experience:
The applicant must hold a Bachelor’s Degree
Five years’ experience with in customer relationship management role, with in the Banking and or the hospitality industry.
Five years’ experience providing Premium level customer service to top tier clients and customers.
You will have strong leadership skills with at least 3 years’ experience working in a supervisory role.
Excellent communication is essential in the role and you must have strong English language skills in order to be successful.
You will thrive under work pressure and be able to deliver to tight deadlines. Equally you will be a strong problem solver and decision maker.
Emaar Properties is one of the world’s most valuable and admired real estate development companies. With proven competencies in property, shopping malls & retail and hospitality & leisure, Emaar shapes new lifestyles with a focus on design excellence, build quality and timely delivery. Established in 1997, Emaar Properties is a Public Joint Stock Company listed on the Dubai Financial Market. A pioneering developer of integrated master-planned communities, Emaar Group has transformed the real estate sector in Dubai, United Arab Emirates. Emaar Group is extending its expertise in developing master-planned communities internationally, and today, has a significant presence in several key global markets. Simultaneously, the company has developed competencies in hospitality & leisure, and shopping malls & retail.