Jan 15, 2018

Airfreight Key Account Manager Job Opportunity - Kuehne + Nagel

  • Kuehne + Nagel
  • Dubai - United Arab Emirates
Full time Automotive and Motor Vehicle Jobs Management and Executive Jobs Aviation, Transportation & Logistics

Job Description

Job Title:  Airfreight Key Account Manager

Company Name: Kuehne + Nagel

Location: Dubai, United Arab Emirates (UAE)

 

Job Summary: The Airfreight Key Account Manager will drive operational excellence for assigned account(s) and to continuously monitor and improve the quality and consistency of service delivery and data quality. One of the tasks also is to continuously improve satisfaction, development and efficiency customers by monitoring and ensuring the quality of service delivery, data and customer response in close cooperation with Business Fields, Sales and Implementation Team.

 

Key Duties and Responsibilities:

  • Act as single point of contact for any relevant operational (across business units) and administrative issues customer's related
  • Update and maintenance of MOP / SOP / CP
  • Create, update and maintain internal Working Procedures (WI)
  • Create, update and maintain Billing SOP (to be agreed with the customers / BU / Finance)
  • Closely monitor and guide operations (in collaboration with the Dxb FA-E and Dxb FA-I) and pro-actively initiate/implement corrective actions to ensure the alignment between operations and the customer's expectations in terms of SOP/Procedures.
  • Drive & Suggest (Internal / external) processes optimization in collaboration with BU's (Process & System teams & Operations manager)
  • Update of GRM (Global Rate Matrix)
  • Set internal operational KPI (related to the customers’ expectations) to be regularly reviewed with BUs stakeholders
  • Manage and control Customer reporting (incl. KPI report, Data Quality) and discuss corrective actions with the related BU's
  • Implement existing procedures on New Lanes
  • Communicate changes in market conditions
  • Proactively organize regular meeting with the customers to review KPI, operational issues, development
  • Set Up and maintenance of internal web page dedicated to the customer: wiki
  • Trouble shooting when necessary and re-directing the customer towards the proper KN Team
  • Handling and coordination of “special projects ” (e.g. EDI, OMS, Invoicing Audit)
  • Maintenance of KNLogin User List (Update, add and/or delete KN as well as customer users)
  • Maintenance of mail-receivers of e.g. Tracking + Tracing Alerts
  • Maintenance of “Master Contact” list
  • Act as 1st escalation contact in case of operational issues and ensure to fix the issue in collaboration with the related ops team
  • Implement procedure to increase invoicing accuracy in collaboration with the Bus / Operational team
  • Organize Customer Workshop as/when required
  • Develop business relationship with the Customer to ensure Customer retention; notify and communicate additional business opportunities and/or threats in an early stage
  • Respond / handle spot rates requests in joint with the trade/pricing team and support RFQ process running risks and GP analysis
  • Hunt for new business opportunities if the customer is not followed by a national (ZV-K) or regional KAM (RV-K)
  • Initiate and host internal + external MBR’s QBR’s and YBR’s in coordination with GKAM
  • Maintain overall knowledge on the volume development and estimated GP (future P/L) of the Customer
  • Be aware and updated on monthly basis in regards of: GP / DSO / volumes
  • Regularly prepare SWOT analysis for Management review
  • Monitor Credit / Disputed invoices / Outstanding report with the customers and KN Finance department (in close collaboration with BU P&L Responsible)
  • Report and review with FS/FA/FO + BU's Heads any significant payment delay / issues
  • Implement procedure to reduce the deferrals in collaboration with the BUs / Operational team / Finance team

 

Qualifications, Skills and Experience: 

  • The ideal candidate has a college degree and at least 2 years experience in the Air Logistics
  • Prior experience in Automotive industry is prefered
  • Strong technical forwarding knowledge
  • Excellent knowledge of KN’s systems, tools and products is desirable
  • Self-discipline and punctuality
  • Self-motivated & able to work on own initiatives
  • Team management skills

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