Job Summary: The Customer Service Representative is responsible for assisting all guests attending to their needs, Smile and greet the customers. Responsible for handling cash, as a cashier you ensure that each guest is well informed about all products and on-going promotions
Key Duties and Responsibilities:
Receive and count money in CCO at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering the park.
Explain all products and ongoing promotions to customers
Answer customers' questions, and provide information on procedures or policies.
Resolve customer complaints.
Receive payment by cash, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Maintain clean and orderly cash counter areas.
Maintain logs of Temperatures readings, lost and found items and all operation requirements.
Maintains a positive, attentive and cheerful body language whilst on duty.
Coordinate details of events such as birthdays and corporate packages.
Responsible for developing and implementing the highest level of customer service to all incoming and outgoing visitors.
Ensure the conditions of the cash counters and party halls are consistently within the standards of Emaar Entertainment Attraction Republic and EMAAR.
Effectively and harmoniously work alongside different nationalities and be able to build strong team relations.
Qualifications, Skills and Experience:
The Customer Service Representative should hold a University Degree
At least two to three years of experience in operations and customer service handling including reception, handling complaints, management of cash
Outgoing person, Jolly has patience with kids, Can wear the mascot.
Loves to speak in a big crowd can handle pressure and difficult situation. Can adapt changes from time to time easily. Should not be shy to speak or to approach guests with good planning skills.
Knowledge of basic customer service principles and practices
Strong verbal and written communications skills
Good organizational skills and ability to multi-task
Strong initiative with the ability to work independently or as part of a team
Good team player and able to work effectively with other departments
Emaar Properties is one of the world’s most valuable and admired real estate development companies. With proven competencies in property, shopping malls & retail and hospitality & leisure, Emaar shapes new lifestyles with a focus on design excellence, build quality and timely delivery. Established in 1997, Emaar Properties is a Public Joint Stock Company listed on the Dubai Financial Market. A pioneering developer of integrated master-planned communities, Emaar Group has transformed the real estate sector in Dubai, United Arab Emirates. Emaar Group is extending its expertise in developing master-planned communities internationally, and today, has a significant presence in several key global markets. Simultaneously, the company has developed competencies in hospitality & leisure, and shopping malls & retail.