Jan 18, 2018

Entry Level Diploma Jobs - Call Centre Representatives - Chalhoub Group

  • Chalhoub Group
  • Dubai - United Arab Emirates
Full time Admin, Secretarial and PA Jobs Customer Service and Call Center Jobs Sales and Marketing Jobs

Job Description

Job Title:  Call Centre Representative

Company Name: Chalhoub Group  

Location: Dubai, United Arab Emirates (UAE)

 

Job Summary: The Call Centre Representative will handle customer’ needs on the call

 

Key Duties and Responsibilities:

  • As the voice of the company, your role is to provide proactive customer service
  • To successfully conduct inbound / outbound calls, handle emails, whilst understanding client’s customer care philosophy and correctly interpreting customers’ comments.
  • Provide expert answers to all customer requests (loyalty ,orders, store info, etc.)
  • Handle client complaints, investigate with concerned parties, in different markets, support in resolving complaints and communicate solutions to client. Follow-up until complaint closure.

 

Qualifications, Skills and Experience: 

  • The applicant must hold a high school diploma
  • Two years’ experience in Call centre, Customer Service.
  • Call Centre skills
  • Customer Service.
  • Complaints handling.
  • Outbound campaign contacts
  • English must be very strong as lots of time on phone and writing emails
  • Flexible working hours
  • Fluent Arabic and English
  • Already based in UAE.

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