Job Summary: The Store Manager - Max Mara Galleria Abu Dhabi will oversee the new Max Mara Store in Galleria. Team size will be around 5 people so we are looking for someone with strong man management skills. Arabic speaking and knowledge of the Abu Dhabi market would be preferable for this role. Ability to drive business and set up a loyal guest data base are essential qualities needed. The Store Manager is responsible for managing the team ensuring to achieve the sales targets through outstanding customer service, deliver sales reports, and manage efficiently the stock as he/she is fully accountable of the inventory process and result. In addition, he/she is accountable for the implementation of the company’s policies and procedures.
Key Duties and Responsibilities:
Conduct sales analysis, follow up on market trends and monitor the competition’s activity
Propose ways to improve the business: in store merchandizing, opening hours, product mix.
Produce quantitative and qualitative sales report
Be present in the shop floor to generate sales and handling VIP customers.
Identify customer potential needs and use initiatives to meet those needs
Ensure consistency in customer service delivered and handle all complaints
Ensure building, maintaining and using the customer data base.
Enter all received goods and ensure stock control and proper record of all stock movements
Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
Prepare for the inventory.
Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly
Follow up on different issues with Mall Management such as mall promotions, permits, security…
Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
Implement all merchandising as per the brand’s visual merchandising guidelines
Conduct daily walkthroughs to check presentation standards.
Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
Can be involved in the recruitment process of Shop Staff and Sales Executives within his/her domain
Manage, engage and delegate the responsibilities of the team reporting to him/her
Conduct the appraisal and assessment of own team members
Responsible for coaching and training own team members.
Qualifications, Skills and Experience:
The applicant must hold a Bachelor’s Degree
Six years’ experience in store manages roles.
Arabic speaker preferable
Man management experience of at least 6 staff
Cross subject knowledge (IT, Sales, POS, etiquette, stock, security, Man management, Cash collection and reconciliation, finance, etc…). Require intermediate level of understanding on how they work and how all of these are linked together.
English: Excellent English skills required
French: not necessary
Show Commitment, Integrity, Empathy and Flexibility.
Chalhoub Group is the leading partner for luxury across the Middle East and an expert in retail, distribution and communication. With a growing workforce of more than 12,000 people, and a network of over 650 retail stores, the Group's success is attributed to its highly skilled and dedicated teams.