Jan 23, 2018

Store Manager - Max Mara Galleria Job Opportunity - Chalhoub Group

  • Chalhoub Group
  • Abu Dhabi - United Arab Emirates
Full time Management and Executive Jobs Retail and Wholesale Jobs Aviation, Transportation & Logistics

Job Description

Job Title:  Store Manager - Max Mara Galleria

Company Name: Chalhoub Group 

Location: Abu Dhabi, United Arab Emirates (UAE)


Job Summary: The Store Manager - Max Mara Galleria Abu Dhabi will oversee the new Max Mara Store in Galleria. Team size will be around 5 people so we are looking for someone with strong man management skills. Arabic speaking and knowledge of the Abu Dhabi market would be preferable for this role. Ability to drive business and set up a loyal guest data base are essential qualities needed.   The Store Manager is responsible for managing the team ensuring to achieve the sales targets through outstanding customer service, deliver sales reports, and manage efficiently the stock as he/she is fully accountable of the inventory process and result. In addition, he/she is accountable for the implementation of the company’s policies and procedures.


Key Duties and Responsibilities:

Sales Achievement:

  • Conduct sales analysis, follow up on market trends and monitor the competition’s activity
  • Propose ways to improve the business: in store merchandizing, opening hours, product mix.
  • Produce quantitative and qualitative sales report
  • Be present in the shop floor to generate sales and handling VIP customers.

Customer Service:

  • Identify customer potential needs and use initiatives to meet those needs
  • Ensure consistency in customer service delivered and handle all complaints
  • Ensure building, maintaining and using the customer data base.

Stock Management:

  • Enter all received goods and ensure stock control and proper record of all stock movements
  • Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action

Prepare for the inventory.

General Operations:

  • Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly
  • Follow up on different issues with Mall Management such as mall promotions, permits, security…


  • Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
  • Implement all merchandising as per the brand’s visual merchandising guidelines
  • Conduct daily walkthroughs to check presentation standards.

Man Management:

  • Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
  • Can be involved in the recruitment process of Shop Staff and Sales Executives within his/her domain
  • Manage, engage and delegate the responsibilities of the team reporting to him/her
  • Conduct the appraisal and assessment of own team members
  • Responsible for coaching and training own team members.


Qualifications, Skills and Experience: 

  • The applicant must hold a Bachelor’s Degree
  • Six years’ experience in store manages roles.
  • Arabic speaker preferable
  • Man management experience of at least 6 staff
  • Cross subject knowledge (IT, Sales, POS, etiquette, stock, security, Man management, Cash collection and reconciliation, finance, etc…). Require intermediate level of understanding on how they work and how all of these are linked together.
  • English: Excellent English skills required
  • Arabic: Essential
  • French: not necessary
  • Show Commitment, Integrity, Empathy and Flexibility.

Apply Now