Jan 24, 2018

Sr. System Analyst - Application Support Job Placement - Commercial Bank of Dubai (CBD)

  • Commercial Bank of Dubai (CBD)
  • Dubai - United Arab Emirates
Full time Information Technology (IT) & Telecom Jobs

Job Description

Job Title:  Sr. System Analyst - Application Support

Company Name: Commercial Bank of Dubai

Location: Head Office 2668 Al Ittihad Road, Port Saeed, Dubai Dubai, Dubai, United Arab Emirates (UAE)


Job Summary: The Sr. System Analyst - Application Support is responsible for the support and maintenance of a variety of in-house developed software as well as off-the-shelf applications. Primarily Focused on customer facing applications and channels (Retail and Corporate Web Banking, Mobile Banking, etc.)


Key Duties and Responsibilities:

  • Provide Tier 1 and Tier 2 application support to users
  • (*Tier 1: address known issues, fulfill standardized service requests, Tier 2: investigate and troubleshoot new issues, provide workaround solutions and implement fixes, coordinate internal and external development teams for issue resolution and problem correction)
  • Identify known errors and problem trends and ascertain the implementation of permanent solutions
  • Regularly evaluate the current state of the applications, identifying aspects which could be improved and recommend changes in order to facilitate those improvements.
  • Define application support standards and processes in alignment to the corporate guidelines and principles and write up the related documentation
  • Undertake software development activities and ensure timely and accurate delivery of the specifications
  • Undertake unit and system integration testing in order to meet software quality objectives
  • Prepare applications reports adhering to the Bank’s policies, procedures, and guidelines in order to satisfy internal and external reporting requirements.
  • Prepare technical manuals for users and operators of the applications
  • Train key users to the applications functionality, including the identification, troubleshooting and reporting of issues
  • Prepare Application System Recovery Plans
  • Continuously develop own expertise, optimising on-the-job and formal training opportunities


Qualifications, Skills and Experience: 

  • The applicant for the Sr. System Analyst - Application Support UAE Job placement should preferably a University degree in Computer Science
  • Professional qualifications in software development
  • At least four years of experience in supporting and\or developing Internet Banking, Mobile Banking applications and Payment systems
  • Working knowledge of Web platforms, application servers, database management systems, operating systems
  • Proficient in supporting/  developing J2EE applications, experience in web based programming and mobile application development
  • Good English. Knowledge of Arabic will be an added advantage
  • Understanding of Internet Banking, Mobile Banking, Payments and Remittances
  • Good communication skills
  • Analytical skills
  • Report writing skills
  • Supervisory skills
  • Inter- personal relations skills

Apply Now