Location: Deira, Al Muraqqabat,, Dubai, United Arab Emirates (UAE)
Job Summary: The Processing Administrator directly works with Sales Leadership and assigned processors of different products (Auto and Home loans) along with other internal Sales units of RBS, Branches, PRB, CLM, PB, RCC, RDU, Product and segments to track referrals and business flow also work with external relations like developers and automotive dealers. Primary responsibilities include sales monitoring, target setting (xceed), reduce discrepancy, follow up with sales and RCC/RDU teams and provide support to sales leadership in achieving monthly/annual sales volumes. Business management skills such as performance tracking, feedback giving thru MIS and sales tracking are essential & mandatory.
Key Duties and Responsibilities:
Ensure all marketing/CLM initiatives and incentive campaigns are effectively followed and monitored.
MIS managements, provide daily/weekly/monthly business reports.
Responsible for providing sales report and pending reports to managers on daily basis.
Responsible for coordinating between teams to find quick resolution for the CRMs request.
Tracking of various applications stages and updates sales teams
Generate period business reports, dealer wise, home loans, seasonality reports etc.
Risk & Process control: Ensure follow up with RCC/OPC/internal departments are as per unit goals. Ensure back office operation & sales support are as per banks regulatory guidelines. Ensure confidentiality of customer data as per bank's policy.
Sales support: Ensure sales/customer Information/queries are provided as per Unit requirements within TAT. Ensure MIS/Reports/trackers are generated/updated as per Unit requirements within TAT.
Sales processes: identify and improve the processes within the sales unit to improve turnaround time and service level through:
Daily business dashboards
MIS on Digitized sales activity dashboards.
Operational Excellence: Ensure documentation/ sourcing/ referrals/ system checks are complaint to bank policies & process.
Discrepancy % marked by RCC/OPC/RDU are as per unit targets.
Sales reports are sent to the team to complete the sales.
Product awareness: increase awareness on product amongst the team members to meet customer needs and exploit market opportunities. Follow up with other sourcing channels CCO, Branch, PRB, PB, etc on referrals and products.
Qualifications, Skills and Experience:
The applicant must hold a Bachelor’s degree in any field.
At least two years of Banking Experience
Well verse with computer & related skills
Leadership & business MIS Skills
Good Communication Skills
Good team player
Self-motivated, Enthusiastic & Good Learner
Sales Industry (Preferably Retail Banking Products)
Emirates NBD is one of the largest banking groups in the Middle East in terms of assets. The Emirates NBD 2007 merger between Emirates Bank International (EBI) and the National Bank of Dubai (NBD), became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the United Arab Emirates (UAE). It is a market leader across core business lines and the leading retail banking franchise, with more than 220 branches and over 900 ATMs and Cash Deposit Machines (CDMs) spread across the country and overseas.