Feb 01, 2018

Customer Service Jobs - Door Attendant, Concierge - Jumeirah Group

  • Jumeirah Group
  • Dubai - United Arab Emirates
Full time Admin, Secretarial and PA Jobs Customer Service and Call Center Jobs Tourism, Travel and Hospitality Jobs

Job Description

Job Title:  Door Attendant, Concierge

Company Name: Jumeirah Group 

Location: Dubai, United Arab Emirates (UAE)

 

Key Duties and Responsibilities:

  • Always have a smiling, helpful and friendly attitude towards colleagues and guests alike and provide a courteous and professional service at all times.
  • Open the car door for all guests arriving at or leaving from the main entrance in a polite and courteous manner and greet them with a warm smile.
  • Always use guest names, obtain form guest luggage tag, if not available as guest and write down on luggage tag.
  • Escort guests upon arrival to the reception desk for check-in.
  • Coordinate and control the traffic in front of the main entrance making sure that no unauthorized vehicles are parked.
  • Assist guests with loading and unloading luggage, if no Bell Attendant is available.
  • Call for taxis for guests upon request.
  • Ensure the main entrance door and area clean at all times.
  • Communicate closely with the Concierge, Transport Team Leader and the valet parkers.
  • Be aware of the hotel’s fire and emergency procedure.
  • To comply with the hotel’s health, safety and hygiene policy and maintain high grooming standards.
  • Maintain a high level of knowledge about MJ facilities and services as well as Dubai and other Jumeirah properties to answer guest queries and questions.

 

Qualifications, Skills and Experience:  

  • The ideal candidate for this position will have the following experience and qualifications:
  • Able to communicate effectively and to respond well (switched on) to questions and requests.
  • One year of guest service experience in a 5 star Hotel
  • Knowledge of Front Office Applications (Opera)
  • Accustomed to handling customer complaints

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