Feb 07, 2018

Transformation Office Executive

  • AXA
  • Dubai - United Arab Emirates
Full time Admin, Secretarial and PA Jobs Insurance Jobs

Job Description


Job Title:  Transformation Office Executive

Company Name: AXA Gulf

Location: Dubai, United Arab Emirates (UAE)


Job Summary: The Transformation Office Executive will;

  • Create and maintain Operational Dashboards
  • Create and maintain Business Performance Dashboards
  • Create and maintain specific Reports for the Region, Group levels
  • Support in the creation of Quality assurance measures, maintain Quality KPIs and Quality of Service Dashboards
  • Support the operational teams with claims data analysis and analysis of data as necessary to build business cases
  • Support in monitoring of health operations related Transformation Programs/Projects KPIs and assist in effective communication and reporting of the transformation initiatives
  • Supporting transversally with improving processes, system changes & enhancements to ensure that such projects and initiatives are successfully implemented.
  • Assist in tracking of health operations budgets, forecasts with proper alignment with Regional Office finance/PBR, Actuary and support in monitoring of Operation’s costs


Key Duties and Responsibilities:

  • Supporting the technical training of sales staff on system changes and enhancements
  • To design, maintain and adapt processes at all level in coordination with Operations Excellence Department and other main stakeholders being Corporate Offering department, the Sales & Distribution department, the Production / Operations departments and the Information Technology department.
  • Monitor new/improved processes and fine tune where required
  • Conduct and coordinate User Acceptance Tests (UAT) with IT and the respective stakeholders
  • Creating, maintaining and monitoring monthly operations dashboards
  • Creating, maintaining and monitoring specific Region, Group level reports and furthermore validating them with relevant management.
  • Creating, maintaining and monitoring Business Performance Dashboards
  • Assist in creating, maintaining and monitoring of Quality Assurance and Quality of Service Dashboards
  • Assist in planning and monitoring of healthcare Transformation Programs/Projects
  • Act as an independent reviewer to assess KPI’s, data accuracy and commercial performance
  • Drive effective utilization of data visualization tools for analysis and presentation
  • Prepare data that provides accurate information and analytics to healthcare operations managers and appropriate stakeholders outside health operations to support business planning, supports building business cases and decision making
  • Provide support on adhoc reporting, transformation program related feasibility studies, due diligence and business cases as and when necessary
  • Other duties and tasks as assigned by Healthcare Efficiency Manager


Qualifications, Skills and Experience:  

  • The applicant must hold a Bachelor’s Degree in any field
  • Extensive knowledge of Insurance
  • Good knowledge of analytics, business and economic techniques
  • Broad knowledge of insurance industry and its products
  • Broad knowledge of healthcare processes and systems
  • Sound knowledge of all medical insurance policies
  • Advanced Expert knowledge of Excel, Reporting Tools and Data Visualization Tools
  • Understand the KPI’s for Healthcare Operations and provide accurate information from AXA systems to enable tracking against KPI’s
  • Understand the source of data, related processes and its level of accuracy for health operations
  • Understand the health operations data reporting systems, what each tool can provide and their limitations
  • MS Packages Access or Project is an advantage
  • Skills with SQL is an advantage
  • Proficiency in English
  • Stakeholder Management
  • Negotiation skills
  • Ability for detailed analysis and understanding
  • Good knowledge of the healthcare Insurance market trends and behaviors
  • Expert at manipulating and analyzing healthcare operations and claims data
  • Expert at preparing and presenting reports and dashboards
  • Knowledge on Healthcare processes
  • Good communication

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