Company Name: Now Health International & Best Doctors Insurance
Location: Dubai, United Arab Emirates (UAE)
Job Summary: The Policy Administrator will be tasked with providing our customers with a peerless service experience through the timely and accurate processing of new business, renewals and mid-term adjustments. With a detailed understanding of the operational lifecycle from pre-sales to policy inception and excellent working relationships with our Business Development team, the postholder will provide best-in-class customer service through high-quality correspondence and fulfilment of service promises.
Key Duties and Responsibilities:
Ensure the timely and accurate processing of Individual and Corporate new business applications, renewals, instalment invoices and mid-term policy adjustments (MTAs).
Ensures accuracy while processing data, printing membership cards and policy documents.
Process applications, modify, update and process existing policies to reflect any change in beneficiary, amount of coverage and change in coverage.
Maintain records of each policy fulfilment& update KPI
Conduct sanction checks on Fircosoft and notifies the Compliance team of any possible hits.
Liaise with underwriters to capture category endorsements, member endorsements on OH+.
Liaise with Clinical Service to capture exclusions.
Take responsibility for team participation in UAT; feedback to Systems development team within one week of each new release.
Monitor each application carefully and notify clinical services team of BMI breach and medical condition declared.
Examine letters from policyholders, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
Performs all policy printing functions e.g. membership cards, certificate of insurance, group and individual cover note, group and individual certificate, group and individual employee certificate, etc.
Understands and adheres to Now Health International’s policy administration procedures.
Meets task, project and business objectives within prescribed quality and time standards.
Understands and adheres to KPIs and TATs.
Continually work to improve Best Practice procedure and standards.
Pre-sales: Generate quotes when required.
Qualifications, Skills and Experience:
The applicant should have relevant skills and qualifications
Now Health International is an international private medical insurance (IPMI) provider with its company headquarters in Hong Kong. It has further operations in Shanghai, Beijing, Singapore, Jakarta, Dubai and Camberley in the United Kingdom.The ‘Now’ in the company’s name stems from their claim to provide international health insurance plans rapidly online.