Mar 08, 2018

Fresher Policy Administrator Job Opportunities - Now Health International & Best Doctors Insurance

  • Now Health International
  • Dubai - United Arab Emirates
Full time Customer Service and Call Center Jobs Insurance Jobs Sales and Marketing Jobs

Job Description

Job Title:  Policy Administrator

Company Name: Now Health International & Best Doctors Insurance

Location: Dubai, United Arab Emirates (UAE)


Job Summary: The Policy Administrator will be tasked with providing our customers with a peerless service experience through the timely and accurate processing of new business, renewals and mid-term adjustments. With a detailed understanding of the operational lifecycle from pre-sales to policy inception and excellent working relationships with our Business Development team, the postholder will provide best-in-class customer service through high-quality correspondence and fulfilment of service promises.


Key Duties and Responsibilities:

Policy Administration:


  • Ensure the timely and accurate processing of Individual and Corporate new business applications, renewals, instalment invoices and mid-term policy adjustments (MTAs).
  • Ensures accuracy while processing data, printing membership cards and policy documents.
  • Process applications, modify, update and process existing policies to reflect any change in beneficiary, amount of coverage and change in coverage.
  • Maintain records of each policy fulfilment& update KPI
  • Conduct sanction checks on Fircosoft and notifies the Compliance team of any possible hits.
  • Liaise with underwriters to capture category endorsements, member endorsements on OH+.
  • Liaise with Clinical Service to capture exclusions.
  • Take responsibility for team participation in UAT; feedback to Systems development team within one week of each new release.
  • Monitor each application carefully and notify clinical services team of BMI breach and medical condition declared.
  • Examine letters from policyholders, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
  • Performs all policy printing functions e.g. membership cards, certificate of insurance, group and individual cover note, group and individual certificate, group and individual employee certificate, etc.
  • Understands and adheres to Now Health International’s policy administration procedures.
  • Meets task, project and business objectives within prescribed quality and time standards.
  • Understands and adheres to KPIs and TATs.
  • Continually work to improve Best Practice procedure and standards.

Pre-sales: Generate quotes when required.


Qualifications, Skills and Experience: 

The applicant should have relevant skills and qualifications

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