Mar 13, 2018

No Experience Customer Service Representative - Level Shoes - Dubai Jobs - Chalhoub Group

  • Chalhoub Group
  • Dubai - United Arab Emirates
Full time Admin, Secretarial and PA Jobs Customer Service and Call Center Jobs Sales and Marketing Jobs Retail and Wholesale Jobs

Job Description

Job Title:  Customer Service Representative - Level Shoes - Dubai

Company Name: Chalhoub Group  

Location: Dubai, United Arab Emirates (UAE)



Job Summary: The Customer Service Representative - Level Shoes – Dubai coordinates and liaises on daily basis with customers and/or suppliers. He/she manages all aspects of the order process from point of receiving an order to final delivery within given timeline. He/she also services the customers through handling their queries and complaints.


Key Duties and Responsibilities:  

IT Support

  • Update and create new references for item and products
  • Generate Sales Orders and Order acknowledgements (Performa Invoices to be sent to customers for approval)
  • Generate delivery instructions and communicate them to relevant parties
  • Maintain all relevant reports like stock reports, back orders reports, purchase prices of all the division’s brands, sales prices to clients, clients’ monthly stock and sales
  • Manage backorders and update discontinued items with relevant replacement item
  • Maintain the filing system/database of customers/suppliers consistent, up-to-date and as per audit standards’ requirement

Customer Support

  • Liaise on daily basis with the customers to initiate and follow up on Sales Orders
  • Send order acknowledgement to the customers providing them with a proposed delivery date
  • Handle and follow up on customers’ complaints, if any
  • Review the returns of (Delisted/Damaged/Defected) products from the customers and take necessary action
  • Follow-up on payments
  • Review inbound stock deliveries and plan customers’ orders accordingly

Supplier Support

  • Liaise on daily basis with the suppliers to confirm the company’s Purchase orders and follow up on delivery dates
  • Meet with the supplier every two weeks to coordinate workflow
  • Maintain harmony among customers/ suppliers and resolves grievances, if any


  • Liaise on daily basis with Logistics and Warehouse (PSAS or supplier), for shipping schedules, shipping modes, ETA and ETD of both clients and suppliers’ orders
  • Maintain shipment status database
  • Meet periodically with the Marketing Executive to remain updated on new products and their availability
  • Liaise with the Accounting Department on issues concerning advance payments from clients, credit notes or debit notes, general payments…etc.
  • Confirm export prices and availability of stock through sales administrators
  • Liaise with sales administrators/commercial team to ensure goods are packed/invoiced/documents legalised and delivered on time

Additional tasks

  • Review In-flight sales brochures/validity
  • Review Price list update/visuals applied
  • Description of products and text
  • Competitors list/update
  • New Proposals
  • Coordinate with Marketing for new prices and samples
  • Prepare offers for the client
  • Maintain Selections for sales onboard and concerned updated
  • Analyse margins and cost ratios.


Qualifications, Skills and Experience:

The applicant should preferably hold relevant skills, qualifications and experience

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