Job Summary: The Customer Service Representative - Level Shoes – Dubai coordinates and liaises on daily basis with customers and/or suppliers. He/she manages all aspects of the order process from point of receiving an order to final delivery within given timeline. He/she also services the customers through handling their queries and complaints.
Key Duties and Responsibilities:
Update and create new references for item and products
Generate Sales Orders and Order acknowledgements (Performa Invoices to be sent to customers for approval)
Generate delivery instructions and communicate them to relevant parties
Maintain all relevant reports like stock reports, back orders reports, purchase prices of all the division’s brands, sales prices to clients, clients’ monthly stock and sales
Manage backorders and update discontinued items with relevant replacement item
Maintain the filing system/database of customers/suppliers consistent, up-to-date and as per audit standards’ requirement
Liaise on daily basis with the customers to initiate and follow up on Sales Orders
Send order acknowledgement to the customers providing them with a proposed delivery date
Handle and follow up on customers’ complaints, if any
Review the returns of (Delisted/Damaged/Defected) products from the customers and take necessary action
Follow-up on payments
Review inbound stock deliveries and plan customers’ orders accordingly
Liaise on daily basis with the suppliers to confirm the company’s Purchase orders and follow up on delivery dates
Meet with the supplier every two weeks to coordinate workflow
Maintain harmony among customers/ suppliers and resolves grievances, if any
Liaise on daily basis with Logistics and Warehouse (PSAS or supplier), for shipping schedules, shipping modes, ETA and ETD of both clients and suppliers’ orders
Maintain shipment status database
Meet periodically with the Marketing Executive to remain updated on new products and their availability
Liaise with the Accounting Department on issues concerning advance payments from clients, credit notes or debit notes, general payments…etc.
Confirm export prices and availability of stock through sales administrators
Liaise with sales administrators/commercial team to ensure goods are packed/invoiced/documents legalised and delivered on time
Review In-flight sales brochures/validity
Review Price list update/visuals applied
Description of products and text
Coordinate with Marketing for new prices and samples
Prepare offers for the client
Maintain Selections for sales onboard and concerned updated
Analyse margins and cost ratios.
Qualifications, Skills and Experience:
The applicant should preferably hold relevant skills, qualifications and experience
Chalhoub Group is the leading partner for luxury across the Middle East and an expert in retail, distribution and communication. With a growing workforce of more than 12,000 people, and a network of over 650 retail stores, the Group's success is attributed to its highly skilled and dedicated teams.