Mar 26, 2018

Entry Level Front Office Supervisor Jobs - Raffles Dubai

  • Raffles Hotels & Resorts
  • Dubai - United Arab Emirates
Full time Admin, Secretarial and PA Jobs Customer Service and Call Center Jobs Tourism, Travel and Hospitality Jobs

Job Description

Job Title:   Front Office Supervisor

Company Name: Raffles Dubai

Location: Dubai, United Arab Emirates (UAE)

 

Key Duties and Responsibilities:  

  • To consistently provide thoughtful, caring and sincere service
  • To lead and supervise the Front Office team in all aspects of the department and ensure service standards are followed
  • To maximize revenues by upselling and following budget guidelines
  • To handle Guest concerns and react quickly, logging and notifying proper areas
  • Be fully competent in all reception and cashier duties
  • To balance operational and Colleague needs
  • To assist guests regarding hotel facilities in an informative and helpful way
  • To follow department policies, procedures and service standards
  • To follow all safety policies 
  • Other duties as assigned

 

Qualifications, Skills and Experience:

  • The applicant must hold a University/College degree in a related discipline an asset
  • Previous experience in a leadership or supervisory role an asset
  • Previous PMS experience required
  • Computer literate in Microsoft Window applications an asset
  • Must be able to type 25 words per minute
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

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