Mar 29, 2018

In- Store Trainer - Coldstone Creamery Jobs - Miraqe General Trading LLC (Apparel Group)

  • Apparel Group
  • Dubai - United Arab Emirates
Full time Education and Training Jobs Health Care Jobs Aviation, Transportation & Logistics

Job Description

Job Title:  In- Store Trainer - Coldstone Creamery

Company Name: Miraqe General Trading LLC (Apparel Group)

Location: Dubai, United Arab Emirates (UAE)


Job Summary: The In- Store Trainer - Coldstone Creamery is responsible to support the training mission by taking advantage of changing skills and quality development initiatives in order to train the Food and Beverage teams according to F&B values, policies and procedures


Key Duties and Responsibilities: 

  • Conduct a training need analysis with the help of  Senior Trainer
  • Ensure that a comprehensive and up-to-date F&B manual, as well as F&B policies & procedures and task breakdowns are available and that every restaurant receives a the updates.
  • Coordinate that every new team member has absolved their training check list their second week of employment.
  • Ensure that training attendance per team member is documented.
  • Communicate and train on F&B standards and policies and procedures.
  • Maximize employee productivity and morale within the brand and consistently maintain discipline within the F&B guidelines and local regulations.

Presentation and Management:

  • To ensure new joiners will practice the correct brand standards and procedures to maximize sales potential
  • Ensures high standard of products and merchandising and maintenance amongst all staff
  • Effectively communicates any changes in standards and procedures to all members of the team
  • Ensure that each member follow the brand standards and procedures

Health & Safety

  • Uses or wears personal protective equipment or clothing as required
  • Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
  • Knows, understands and follows safe work practices and procedures
  • Ensures restaurants have a health and safety program in place
  • Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented
  • Conducts regular workplace inspections
  • Enforces employee compliance in regard to the brand’s health and safety policies and procedures
  • Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety
  • Keeps the Area Manager, Operation Manager and General Manager informed on any conditions or practices that may pose a hazard to employees
  • Makes recommendations for improvement to the brand’s health and safety practices and program


Qualifications, Skills and Experience:

  • Effective Training Management Implementation.
  • Ensure that all new joiners will be well educated about SOP Grooming;
  • SOP Beverage Station
  • SOP Soup and Sandwich Station;
  • SOP Baking Station
  • SOP Hospitality
  • SOP Service Recovery

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