Apr 11, 2018

Account Manager, FI Job Opportunity - Thomson Reuters

  • Thomson Reuters
  • Dubai - United Arab Emirates
Full time Customer Service and Call Center Jobs Management and Executive Jobs Sales and Marketing Jobs

Job Description

Job Title:  Account Manager, FI

Company Name: Thomson Reuters

Location: Dubai, United Arab Emirates (UAE)

 

Key Duties and Responsibilities: 

  • The Account Manager, FI  manages and grows revenue and market share across all TR Business Units in designated accounts by maximizing customer satisfaction.
  • Develops and maintains high level relationships to ultimately drive revenue growth and retention.
  • Develops and executes account strategy collaborating with sales specialists to deliver a comprehensive product offering to meet overall customer needs.
  • Develops key stake holder communities both internal and external.
  • Maintain deep knowledge of the designated accounts and the clients’ workflow and challenges.
  • Act as point of contact for the client and orchestrates the entire relationship within designated accounts.
  • Strategically develops, executes and maintains a growth-centric account plan and own overall strategy for revenue growth and retention.
  • Accountable for end-to-end service delivery and performance.
  • Establishes strong, long-term customer relationships and identifies new business opportunities and maintains relationships with key decision makers.
  • Applies knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth.
  • Keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to other internal stakeholders.
  • Tracks customer activity in internal systems in order to execute on account strategy, identify additional opportunities and promote accurate forecasting.
  • Maintains up to date product knowledge on all products and solutions.
  • Regular value-add meetings with key users.
  • Provide high level specialised training on product and functionality.
  • Increase product stickiness by demonstrating relevant new content and functionality that enable end users to be successful.

 

Qualifications, Skills and Experience:

  • Strong understanding of customers and their business model and workflows.
  • Strong relationship building skills and experience in establishing C level relationship.
  • Ability to develop client / account strategy, provide direction to sales team and lead from the front.
  • Proven account management experience in a customer facing environment required.
  • Strong interpersonal skills.
  • Ability to develop and execute an account plan
  • Problem solving skills and ability to understand, articulate, structure and solve client needs.
  • Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.
  • Strong collaboration skills.

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