Job Summary: The Store Leader will build and manage the various teams that engage customers in this dynamic environment. In this role, you lead the people that help customers achieve ownership, learn new skills, get technical support, and find business solutions. Adaptable and flexible by nature, you’re composed and collected as you balance the diverse needs of your teams in the midst of constant change.
As a Store Leader, you inspire teams to deliver measurable results for the store's various business sectors. You lead a sales force that discovers customers' needs and delivers solutions to build Apple loyalty. Your technical support team helps maintain customers' trust in Apple and its products. Your business team brings the Apple experience to business customers. And the training staff you coach teaches customers how to get the most out of their Apple products. You build these lines of business by selecting and developing a knowledgeable talent pool. In addition to team building, you create excitement around products, launches, programs, and initiatives. You're responsible for upholding our high standards regarding communication and confidentiality. And by driving your staff to create customer experiences that enhance Apple loyalty, you deliver measurable results and help enrich customers' lives.
Qualifications, Skills and Experience:
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
Ability to manage separate business groups within a complex environment.
Strong communication skills to clearly impart the Apple vision to the teams you oversee.
You have demonstrated leadership ability with at least ten years of experience in a customer-facing sales setting.
Cross-industry experience is welcome — a retail background is not necessary.
You have a passion for learning about Apple technology and products.
You’re fluent in English (both written and spoken). Multilingual ability is a plus.
You are flexible with your schedule. Your work hours will be based on business needs.
Apple Inc. is an American multinational technology company headquartered in Cupertino, California that designs, develops, and sells consumer electronics, computer software, and online services. The company's hardware products include the iPhone smartphone, the iPad tablet computer, the Mac personal computer, the iPod portable media player, the Apple Watch smartwatch, the Apple TV digital media player, and the HomePod smart speaker. Apple's consumer software includes the macOS and iOS operating systems, the iTunes media player, the Safari web browser, and the iLife and iWork creativity and productivity suites. Its online services include the iTunes Store, the iOS App Store and Mac App Store, Apple Music, and iCloud.