Job Summary: The Customer Service Call Center Representative is responsible for making or receiving telephone calls / emails on behalf of the hospital in order to fulfil patients / visitors requirements. Is expected to conduct and behave in a professional and respectful manner at all times.
Key Duties and Responsibilities:
Answer calls and respond to emails on timely manner.
Handle patients' inquiries both telephonically and by email.
Provide patients with appointments and other services information.
Enter new patients' information into system, and update existing patients' information.
Transfer calls to appropriate resource.
Follow up patients calls / emails where necessary.
Good data entry and typing skills, and being attentive to detail.
Acquire needed knowledge of all the insurance companies, third party administrators and other institutions on direct billing with the Oasis Hospital
Maintain clean and orderly desks.
Maintain confidentiality of all hospital information.
Speak in Arabic or English in the working environment when communicating with fellow workers.
Report to work on time as scheduled.
Ensure compliance with Appearance and Dress Code of the department.
Attend meetings and trainings as scheduled.
Perform other related duties incidental to the work described herein.
Qualifications, Skills and Experience:
The applicant must hold a Diploma/degree preferably in administration
Two years of experience in a related field preferably Hospital settings.
Languages: Arabic and English fluency required. Pashtu preferred
Excellent verbal and written communication with patients, and demonstrate a high level of listening skills.
Demonstrate a high level of problem analysis and problem solving skills.
Being able to receive and make all required number of phone calls per day, while maintaining an excellent customer service and using the scripts provided in call center.
Knowledge of phone calls and email etiquette and techniques in order to perform assigned duties in an effective and efficient manner.
Oasis Hospital was founded in 1960 as the first hospital in the emirate of Abu Dhabi and has always been rooted in the community. We value our relationship with you and continually drive to keep our level of care at the latest international standard. We seek to be sensitive to all cultural needs and we welcome all people. Oasis was the first private hospital in the UAE to receive JCI accreditation – an international measure of quality. We are part of the Cure International network of hospitals.