Apr 19, 2018

Store Manager - Beauty Job Opportunity - Chalhoub Group

  • Chalhoub Group
  • Dubai - United Arab Emirates
Full time Management and Executive Jobs Aviation, Transportation & Logistics

Job Description

Job Title:  Store Manager - Beauty

Company Name: Chalhoub Group

Location: Dubai, United Arab Emirates (UAE)

 

Job Summary: The Store Manager – Beauty is responsible for managing the team ensuring to achieve the sales targets through outstanding customer service, deliver sales reports, and manage efficiently the stock as he/she is fully accountable of the inventory process and result. In addition, he/she is accountable for the implementation of the company’s policies and procedures.

 

Key Duties and Responsibilities:  

Sales Achievement

  • Conduct sales analysis, follow up on market trends and monitor the competition’s activity
  • Propose ways to improve the business: in store merchandizing, opening hours, product mix…
  • Produce quantitative and qualitative sales report
  • Be present in the shop floor to generate sales and handling VIP customers. 

Customer Service

  • Identify customer potential needs and use initiatives to meet those needs
  • Ensure consistency in customer service delivered and handle all complaints
  • Ensure building, maintaining and using the customer data base.     

Stock Management

  • Enter all received goods and ensure stock control and proper record of all stock movements
  • Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
  • Prepare for the inventory.     

General Operations

  • Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly
  • Follow up on different issues with Mall Management such as mall promotions, permits, security

Merchandising

  • Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
  • Implement all merchandising as per the brand’s visual merchandising guidelines
  • Conduct daily walkthroughs to check presentation standards.         

Man Management

  • Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
  • Can be involved in the recruitment process of Shop Staff and Sales Executives within his/her domain
  • Manage, engage and delegate the responsibilities of the team reporting to him/her
  • Conduct the appraisal and assessment of own team members
  • Responsible for coaching and training own team members. 

 

Qualifications, Skills and Experience:

  • University Degree preferably in Business Administration or Marketing
  • Four to five years preferably in retail shop management
  • Man management experience of at least 5 staff
  • Must have a passion for working in fashion
  • Adhering to sales KIPs and targets
  • Show commitment, Integrity, Empathy and Flexibility.
  • English: Excellent English skills required
  • Arabic: Preferable

 

Behavioral Competencies

  • Achievement Drive and Initiative
  • Analytical Thinking and Problem Solving
  • Communication
  • Concern for Quality
  • Partnering and Team Working
  • Planning and Organizing

 

Key Technical Competencies

  • Business Acumen
  • Commercial Flair
  • Customer Care/Service
  • Office Technology
  • Selling Techniques
  • Technical Expertise

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