Apr 24, 2018

Patient Administrator - UAE National Jobs - Mediclinic Welcare Hospital

  • Mediclinic International
  • Dubai - United Arab Emirates
Full time Admin, Secretarial and PA Jobs Customer Service and Call Center Jobs

Job Description

Job Title:  Patient Administrator - UAE National

Company Name: Mediclinic Welcare Hospital

Location: Dubai, United Arab Emirates (UAE)


Job Summary: The Patient Administrator is a customer focused position that is responsible for providing a friendly professional front office service that includes patient admissions, reception and billing services, and effective clerical and/or administrative support.


Key Duties and Responsibilities: 

  • Provides information in response to queries about the Hospital's services, and handles and resolves patient complaints
  • Manages and schedules doctors' appointments via the Hospital Information System
  • Directs patients and visitors to appropriate areas in the Hospital
  • Handles telephone calls and messages; assists callers by providing necessary information about the hospital.
  • Generates timely and accurate bills, receipts and refunds
  • Collects cash, updates patients' accounts, and manages all relevant billing processes
  • Attends to all formalities regarding admission and discharge of in-patients
  • Checks the eligibility of credit customers.
  • Checks for limits, if any, for corporate clients and also for covered/ uncovered treatments
  • Checks for pre-authorization of specific treatments whenever required
  • Generates cash summary and reports
  • Performs daily reconciliation of collection summary with cash remittance


Qualifications, Skills and Experience:

  • Computer literacy at intermediate level and a good understanding of MS Office applications
  • Excellent customer service skills are essential
  • Excellent communication skills
  • Relevant experience working in an environment using computerized systems; experience with Hospital Information Systems will be well regarded
  • Familiarity with different medical insurance companies, including knowledge of relevant policies and processes, will be an advantage
  • Knowledge of medical terminology will be an advantage
  • Previous experience in the Health Care Industry or in a customer service environment
  • Experience in both reception and billing, preferably in a hospital setting
  • Good problem solving skills
  • Ability to work under pressure
  • Good attention to detail


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