Job Summary: The Patient Administrator is a customer focused position that is responsible for providing a friendly professional front office service that includes patient admissions, reception and billing services, and effective clerical and/or administrative support.
Key Duties and Responsibilities:
Provides information in response to queries about the Hospital's services, and handles and resolves patient complaints
Manages and schedules doctors' appointments via the Hospital Information System
Directs patients and visitors to appropriate areas in the Hospital
Handles telephone calls and messages; assists callers by providing necessary information about the hospital.
Generates timely and accurate bills, receipts and refunds
Collects cash, updates patients' accounts, and manages all relevant billing processes
Attends to all formalities regarding admission and discharge of in-patients
Checks the eligibility of credit customers.
Checks for limits, if any, for corporate clients and also for covered/ uncovered treatments
Checks for pre-authorization of specific treatments whenever required
Generates cash summary and reports
Performs daily reconciliation of collection summary with cash remittance
Qualifications, Skills and Experience:
Computer literacy at intermediate level and a good understanding of MS Office applications
Excellent customer service skills are essential
Excellent communication skills
Relevant experience working in an environment using computerized systems; experience with Hospital Information Systems will be well regarded
Familiarity with different medical insurance companies, including knowledge of relevant policies and processes, will be an advantage
Knowledge of medical terminology will be an advantage
Previous experience in the Health Care Industry or in a customer service environment
Experience in both reception and billing, preferably in a hospital setting
Mediclinic Middle East is part of Mediclinic International, a private hospital group with three operating platforms in Southern Africa (South Africa and Namibia), Switzerland and the United Arab Emirates, and a 29.9% shareholding in Spire Healthcare, a UK-based healthcare group with 38 hospitals. During February 2016, Mediclinic International combined with Al Noor Hospitals Group, with operations mainly in Abu Dhabi. Together with Al Noor, Mediclinic Middle East operates six hospitals and more than 30 clinics in the UAE with more than 700 inpatient beds.