Apr 24, 2018

No Experience At Your Service UAE Careers - Courtyard World Trade Center

  • Marriott International
  • Abu Dhabi Mall - Abu Dhabi - United Arab Emirates
Full time Admin, Secretarial and PA Jobs Customer Service and Call Center Jobs Tourism, Travel and Hospitality Jobs

Job Description

Job Title:  At Your Service Agent

Company Name: Courtyard World Trade Center

Location: Abu Dhabi, United Arab Emirates (UAE)

 

Key Duties and Responsibilities: 

  • The At Your Service Agent will operate telephone switchboard station in order to answer telephone calls.
  • Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
  • Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
  • Answer, record, and process all guest calls, requests, questions, or concerns.
  • Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.
  • Provide information to guests about room features, property amenities, and local areas of interest.
  • Assist guests with accessing the internet.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, and support team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

 

Qualifications, Skills and Experience:

The applicant should possess relevant skills and qualifications

 


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