Apr 24, 2018

Fresher Guest Services Agent Job Opportunities - The St. Regis Abu Dhabi

  • Marriott International
  • Abu Dhabi - United Arab Emirates
Full time Admin, Secretarial and PA Jobs Customer Service and Call Center Jobs Tourism, Travel and Hospitality Jobs

Job Description

Job Title:  

Company Name: The St. Regis Abu Dhabi

Location: Abu Dhabi, United Arab Emirates (UAE)

 

Key Duties and Responsibilities: 

  • The Guest Services Agent will be an ambassador of the Front Office and the hotel, in and outside the work place
  • To provide a personal service to all the guests, fully aware and following the hotel standards and procedures
  • To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
  • To personally greet and escort the guests rather than pointing out directions
  • To ensure that the privacy of the guests and the confidentiality of the information is respected
  • To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility
  • To properly use the supplies, equipment and to ask for requisitions accordingly
  • To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it
  • To call the duty manager, AFOM or FOM for advice in serious cases or if an approval is required
  • To ensure a proper use of the telephone etiquette as per St. Regis standards
  • To always keep the working area clean and well maintained
  • To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly
  • To attend all guests approaching the Front Desk in the procedure of check in / check out, inquiries, key handling and all related matters, respecting the hotel standards and procedures
  • To share daily activity highlights with the manager including internal and external guest opportunities
  • To be aware of and to report all guest comments or complaints
  • To be aware of all VIPs visiting or staying in the hotel
  • To maintain an accurate Guest History
  • To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Manager
  • To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time
  • To properly follow all CID and local government requirements concerning hotel guests and files
  • To daily handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected
  • To do a proper cashier closer and to ensure a complete handover between the shifts
  • To be aware of forged currency and travellers checks and to respect all the financial and audit procedures
  • To check the departure lists and to ensure check out times are respected
  • To monitor room status and discrepancies
  • To properly use all the equipment and Opera Management system, to have a perfect knowledge of the set ups
  • To strictly respect the room keys and section keys handover procedures
  • To daily follow the checklists

 

Qualifications, Skills and Experience:

The applicant should possess relevant skills and qualifications


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