The Duty Manager will process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
Set up accurate accounts for each guest according to their requirements.
Enter Marriott Rewards information.
Ensure rates match market codes, document exceptions.
Secure payment prior to issuing room key, verify/adjust billing.
Compile and review daily reports/logs/contingency lists.
Complete cashier and closing reports.
Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if necessary.
Follow up to ensure requests have been met.
Process all payment types, vouchers, paid-outs, and charges.
Balance and drop receipts.
Count and secure bank at beginning and end of shift.
Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Ensure adherence to quality standards.
Enter and locate information using computers/POS systems.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Qualifications, Skills and Experience:
The applicant should possess relevant skills and qualifications
Marriott International, Inc. is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities. Founded by J. Willard Marriott, the company is now led by his son, Executive Chairman Bill Marriott, and President and Chief Executive Officer Arne Sorenson. Marriott International is headquartered in Bethesda, Maryland, in the Washington, DC metropolitan area. It has more than 5700 properties in over 110 countries and territories around the world, over 1.2 million rooms (as of September 2016), and additional 195,000 rooms in the development pipeline. Some of their popular brands include: JW Marriott, Ritz-Carlton, St. Regis, Bulgari Hotels & Resorts, Edition Hotels, The Luxury Collection, W Hotels, Delta Hotels, Marriott, Marriott Vacation Club (MVC), Sheraton, Autograph Collection, Design Hotels, Gaylord Hotels, Le Méridien, Renaissance Hotels, Tribute Portfolio, Westin, Courtyard by Marriott, Fairfield Inn by Marriott, Four Points by Sheraton, Protea Hotels by Marriott, SpringHill Suites by Marriott, AC Hotels, Aloft Hotels, Moxy Hotels, Marriott Executive Apartments, Residence Inn by Marriott, TownePlace Suites by Marriott, Element by Westin