Apr 24, 2018

Entry Level F&B - In Room Dining Operator Hospitality Careers - The Ritz-Carlton Abu Dhabi

  • Marriott International
  • Abu Dhabi - United Arab Emirates
Full time Admin, Secretarial and PA Jobs Customer Service and Call Center Jobs Tourism, Travel and Hospitality Jobs Restaurant and Food Service Jobs

Job Description

 

Job Title:  F&B - In Room Dining Operator

Company Name: The Ritz-Carlton Abu Dhabi

Location: Abu Dhabi, United Arab Emirates (UAE)

 

Key Duties and Responsibilities: 

  • The F&B - In Room Dining Operator will take room service orders over the phone.
  • Answer questions on menu selections, and check with kitchen staff.
  • Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
  • Place and log call back for room service order.
  • Notify guests and management of delays in service delivery.
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Maintain cleanliness of work areas throughout the day.
  • Record transaction in MICROS system at time of order.
  • Complete all closing reports, including MICROS reports.
  • Process all payment methods.
  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Build and maintain positive working relationships with others, and support team to reach common goals.
  • Ensure adherence to quality expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform any other reasonable job duties as requested by Supervisors.

 

 Qualifications, Skills and Experience:

The applicant should possess relevant skills and qualifications


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