Apr 27, 2018

Ticketing & Reservation Agent (No Experience High School Jobs) - Al Mulla Group

  • Al Mulla Group
  • Fujairah - United Arab Emirates
Full time Customer Service and Call Center Jobs Tourism, Travel and Hospitality Jobs

Job Description

Job Title:  Ticketing & Reservation Agent (No Experience Jobs)

Company Name: Al Mulla Group

Location: Fujairah, United Arab Emirates (UAE)


Job Summary: The Ticketing & Reservation Agent quickly responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records- prepares letters of confirmation and promptly processes any cancellations and modifications. Additional duties may include preparing the list of expected arrivals/Departures , assisting in preregistration activities when appropriate, and processing advance reservation deposits.


Reservation Agent Key Duties and Responsibilities: 

  • Processes reservations of Hotel and Flights by mail, telephone, telex, cable, fax or central reservation systems referral.
  • Processes reservations from the sales office, other hotel departments, and travel agents.
  • Knows the selling status, rates, and benefits of all packages plans.
  • Knows the credit policy of the supplier and how to code each reservation.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Determines  rates based on the selling tactics of the Company
  • Prepares letters of confirmation.
  • Communicates reservation information to the Suppliers.
  • Processes cancellations and modifications and promptly relays this information to the clients.
  • Understands the Company's
  • Processes advance deposits on reservations.
  • Assists in preregistration activities when appropriate.
  • Monitors advances deposit requirements.
  • Handles daily correspondence. Responds to inquires and makes reservations as needed.
  • Makes sure that files are kept up to date.
  • Maintains a clean and neat appearance and work area at all times.
  • Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
  • Getting information about areas of interest in order to target more clients in particular seasons.
  • Making arrangements for clients travel programs.
  • Willing to undertake any reasonable request made by management in any other areas of the house.
  • Open and close the availability as and when required in all the GDS channels, IDS channels and on the hotel website.


Qualifications, Skills and Experience:

  • The Reservation Agent must be a High school graduate or equivalent.
  • Previous IATA travel agency  experience desired.
  • Experience in Hotel and Flight  software and their functionalities.
  • Must speak, read.
  • Write,  English & Arabic.
  • Knowledge of Galileo or Amadeus is a must 

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