Apr 27, 2018

Senior Quality Assurer Job Careers - Chalhoub Group

  • Chalhoub Group
  • Dubai - United Arab Emirates
Full time Education and Training Jobs Human Resources (HR) Jobs Quality Assurance

Job Description

Job Title:  Senior Quality Assurer

Company Name: Chalhoub Group  

Location: Dubai, United Arab Emirates (UAE)


Job Summary: The Senior Quality Assurer should be a detailed and quality focused Learning and Development professional with extensive experience in managing internationally recognized qualifications within the Luxury Retail Industry. We are seeking a professional with substantial leadership and talent development experience to lead the retail academy team and the regional Quality Assurance team of Quality Assurers and Assessors to obtain and maintain QCF qualification.


Key Duties and Responsibilities: 

Organizational: Follow all relevant L&D policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner


  • Lead the Retail Academy team of Quality Assurers and Assessors for QCF Qualifications
  • Lead the regional Quality Assurance team to standardize the Internal Quality Assurance processes and practices among all regions
  • Provide a customer focused approach for the successful delivery of QCF qualifications
  • Develop the Internal Quality Assurance sampling strategy (formative and summative) for all Qualifications to meet the Qualification Guidelines and Awarding Bodies’ Requirements
  • Write, monitor and evaluate assessment/verification of the resource material for delivery of QCF Qualifications in line with the Awarding Bodies’ Standards
  • Develop and deliver Standardization Sessions to ensure consistency between Assessors and Internal Quality Assurers as well as international best practices
  • Observe learners’ Induction Training, and other training programmes at the Academy, and recommend improvements in training materials to meet the learners’ requirements and Qualifications’ requirements
  • Liaise with International Standards Verifiers for all Qualifications, arrange their visits and ensure assessment decisions and records meet the International Standards
  • Maintain learners’ records accurately to ensure details of achievement are kept up-to-date, and securely stored in line with Awarding Bodies’ requirements
  • Monitor/observe the delivery of knowledge and performance Assessments and provide feedback to trainers and assessors for further improvement
  • Report learners’ progress in all Qualifications to the Academy Manager, the Group Learning & Development Manager and to the learners’ line Managers on monthly basis
  • Support the training team to conduct TNA for new training programmes and take an active role in the design phase
  • Support trainee Assessors to complete their Qualification
  • Liaise with the Awarding Body for Qualification renewal and centres’ recognition and updates
  • Participate in relevant projects and community activities as and when needed


Qualifications, Skills and Experience:

  • The applicant must hold a recognised Degree in HR/Business/Psychology/ Education/ Learning & Development or any other related field
  • Six years of experience in L&D function, with 3 years in a similar role.
  • Excellent project management
  • Business acumen & alignment
  • Strong consultative skills
  • Strong entrepreneurial skills
  • Excellent communication and interpersonal skills
  • Excellent facilitation skills
  • Content design, development and curation (face to face and digital)
  • Luxury Industry affinity & understanding
  • Customer centricity
  • Use of digital L&D tools
  • Arabic and French language is a plus

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