Apr 27, 2018

Manager Merchandising and Retail (eCommerce) Job Placement - Etihad Airways

  • Etihad Airways
  • Abu Dhabi - United Arab Emirates
Full time Digital and Creative Jobs Retail and Wholesale Jobs Aviation, Transportation & Logistics

Job Description

Job Title:  Manager Merchandising and Retail (eCommerce)

Company Name: Etihad Airways

Location: Abu Dhabi, United Arab Emirates (UAE)

 

Job Summary: The Manager Merchandising and Retail (eCommerce) will take responsibility for leading multiple ecommerce projects or a large program, and is accountable for budget, roadmap planning activities and schedule management which includes merchandising, offer management, improving payment conversion rate by implementing new processes, recommending UX/UI changes on payment pages and/or evaluating new online payment solutions. The ideal candidate must possess a strong entrepreneurial spirit and passion to create innovative, customer-centric solutions with the ability to closely collaborate closely with internal and external stakeholders.

 

Key Duties and Responsibilities: 

  • Manage medium to large ecommerce, merchandising, digital payments and/or digital transformation projects using best practices and be accountable for deliverables by understanding and balancing the competing demands for project scope, time, cost and benefits
  • Develop and maintain the ecommerce projects roadmap and manage prioritization and trade-offs among customer experience, sales, margins, site performance and operational support while developing consensus around prioritization
  • Responsible for the development, implementation and optimization of all payment solutions on web and mobile, with particular emphasis on adding new payment methods and increasing the overall payment conversion rate
  • Define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs
  • Lead enhancement projects of various levels of complexity in a project manager role; to include creation of project schedule and risk management tasks
  • Provide ongoing assessment of industry trends and reports with recommendations to Senior management on online merchandising opportunities and payment trends
  • Develop project communication plan; ensure project stakeholders and leadership are regularly informed and aware of project status, delays and achievements
  • Accountable business owner for all ecommerce projects on adoption of new or enhancement projects on Merchandising, Offer Management and Shopping Cache technologies
  • Collaborate with other department including Finance, Technology & Innovation, Global Sales, Commercial and Corporate strategy for successful delivery of systems enhancements and new projects

 

Qualifications, Skills and Experience:

  • Bachelor’s degree in Information Technology, Computer Science, Business Administration or related field
  • 3+ years in a product management role, or equivalent work experience
  • Minimum experience of 5 years in the airline industry or relevant industry (digital/retailing/merchandising experience)
  • Experience in ecommerce and web oriented technology products as well as usage  of web analytics tools
  • Experience as a product leader in an agile product development environment
  • Strong communication skills and experience working with highly technical management teams
  • Strong project management skills while working independently to take full ownership of projects and deliver with confidence and ease

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