Job Summary: The Customer Service Representative will be responsible to improve overall customer satisfaction by ensuring that the customer is dealt within a pleasant and professional manner by adhering to agree with the Hertz standards concerning vehicle delivery & collection, service & maintenance, end of contracts, exchanges and transfers. You are also expected to ensure that all policies and procedures relating to customer query handling and complaints resolution are strictly adhered in order to meet the expectations of the customers. You will be part of our Hertz Dubai Airport Terminal operations team, reporting to the Customer Service Supervisor. You are also required to assist in preparing reports such as daily vehicle inventory, fleet on replacement, Hertz emergency roadside assistance, vehicle off hire, vehicle aging and etc. to improve overall efficiency of the department.
Qualifications, Skills and Experience:
The ideal candidate for this role should be a Diploma or College Degree graduate.
Two years’ experience in customer service preferably from the car rental industry.
You should have the ability to build and maintain friendly, warm relationships with customer.
Excellent communication skills and the ability to use computer applications with the ability to display customer focus with the ability to demonstrate a positive, enthusiastic and friendly attitude while being able to deal with the customers and work in a team.
The Al-Futtaim Group is a large conglomerate operating in the United Arab Emirates. Al-Futtaim Group employs over 44,000 people and operates eight divisions comprising automotive, electronics, insurance, services, real estate, retail, industries, and overseas. Sheik Maktoum mediated a settlement between Abdulla Al Futtaim and his rival, cousin Majid Al Futtaim, in 2000 which split the assets, liabilities and operations of the then-larger Al Futtaim Group.