Job Summary: The Sales Development Manager - Asia will be responsible for review, communication and implementation of SOPs, work instructions and KPIs in the department, based on customer requirements, Corporate Integrated Management System, regulatory and industry standards, Quality Management Systems and departmental objectives and policies. Facilitate and represent the department at all external airline audits, change management processes, continuous improvement programmes & ensure all staff are updated on SOPs for relevant areas of operations. The Sales Development Manager is a key and proactive role to further grow the new targeted segments in the designated markets, as well as maintain and maximise business from existing clients, ensuring diversification of portfolio of customers.
Key Duties and Responsibilities:
Analyse growth of the assigned portfolio of clients, in order to increase their sales via new products, new segments, new rates, etc. Conduct production review of new and existing accounts.
Develop strategic sales planning (short, medium and long term)
Uses and manages destination feedback to increase sales
Contacts potential clients and generate new leads
Convert potential leads into new active clients
Manage sales activities using the Salesforce CRM system
Acts as a primary point of contact and obtains feedback on the products and services available to enable improvements.
Reviews daily, weekly and monthly business performance in line with targets and budgets, and takes action accordingly.
Work proactively with clients to improve their production e.g. conference calls, sales calls, presentations, attendance to trade shows.
Works proactively with other departments to maximise all opportunities.
Qualifications, Skills and Experience:
The applicant must possess an A’ level standard or equivalent business management experience
Further relevant courses completed e.g. sales, presentations, leadership etc
Proven experience in a similar role
Good understanding of the tourism industry, key bedbanks & tour operators in Asia.
Good knowledge and existing relationships with key players in Asia.
Excellent interpersonal skills
Passionate about sales and driving performance
Ability to build rapport and clearly communicate, both written and verbal at all levels including senior management
Results and target-orientated
Excellent time management skills, flexible in work timings and ability to travel. Role based in Dubai.
Knowledge of Microsoft Office PowerPoint, Excel & Word
Ability to work independently in a challenging and changing environment
Able to make decisions and be accountable
Capable of working effectively whilst travelling, developing tactics and motivated on the road
Good presentation and influencing skills
Decisionmaking skills while understanding impact on other areas of the business
Selfconfident and tenacious
Sales and Marketing experience in the Tourism Industry
About Emirates Group: The Emirates Group is a Dubai-based international aviation holding company headquartered in Garhoud, Dubai, United Arab Emirates, near Dubai International Airport. The Emirates Group comprises Dnata, an aviation services company providing ground handling services at 17 airports, and Emirates Airline, the largest airline in the Middle East. Emirates Airlines flies to over 140 destinations across 6 continents, operating a fleet of over 250 wide-bodied aircraft. The airline has 170 aircraft on order worth US$58 billion.