Job Summary: The Business Systems Officer - DNATA Travel will participate in the design, configuration, testing, implementation and user training of information systems required and implemented by the business so as to ensure that all systems are effectively being utilised.
Key Duties and Responsibilities:
Plan: Prepare test plans for user acceptance testing, and prepare training plans for the planned release of systems and set up a procedure for identifying the users and their training requirement on an ongoing basis.
Deploy: Follow project management processes & techniques to drive the delivery of the technology solutions to ensure deliverables are met in terms of quality, quantity and timelines against the agreed SLA. Provide high quality post implementation system support to the users by encouraging best practices to improve the productivity, cost efficiency and retention.
Lead: Develop and leverage relationships with business operational staff to define & deliver solutions to agreed specifications. Be accountable for delivery of assigned tasks.
Provide training/support to the business for assigned systems and generate ad-hoc reports for them as required.
Drive system enhancements according to the changing requirements of the business.
Collate and document user requirement specifications for information systems (technical, software or websites) required by the business in liaison with IT other support departments.
Perform solution testing, report the deviations through proper documentation and ensure the system is delivered in accordance with the specification. Conduct post implementation health checks.
Conduct system administration tasks by maintaining the reference data and the user access control accurately, regularly monitor the system performance and initiate corrective measure if required.
Qualifications, Skills and Experience:
The applicant must hold a Degree or Honours in Information Technology
Five years of experience of which at least 2 years are business, data or technical analysis experience.
Experience in the travel industry is an advantage, but not mandatory.
Additional qualification in IT / Computer Science or Business Analysis (such as CBAP) is an advantage but not mandatory.
Bachelor’s degree in Economics / Statistics / Engineering or other numerate discipline (Business Intelligence Portfolio only)
Five years of experience, at least 2 of which are in report development & data modelling experience using tools such as MS Access, MS Excel, Tableau, SAP Business Objects, SiSense, Oracle OBIEE, SQL.
Experience developing SiSense solutions is a distinct advantage, but not mandatory.
Experience using databases such as SQL Server & Oracle, with the ability to create complex SQL and understanding of general database management concepts.
Strong knowledge of business analysis practices.
Ability to analyse business user requirements.
Demonstrable logical, creative and analytical thinking skills.
Excellent written and verbal communication skills.
About Emirates Group: The Emirates Group is a Dubai-based international aviation holding company headquartered in Garhoud, Dubai, United Arab Emirates, near Dubai International Airport. The Emirates Group comprises Dnata, an aviation services company providing ground handling services at 17 airports, and Emirates Airline, the largest airline in the Middle East. Emirates Airlines flies to over 140 destinations across 6 continents, operating a fleet of over 250 wide-bodied aircraft. The airline has 170 aircraft on order worth US$58 billion.