The Student Success Program Coordinator will work with Subject Matter experts and Instructional designers to design and develop the Blended Learner Journey for each program.
Work with external instructors/ SMEs to finalize the logistics and planning for all Blended learning events within each program launched.
Successfully transition students from registration (paid application) to enrollment (logged in and participating)
Carry out orientation and welcome seminars for all new students and ensure a smooth handoff from the Enrollment Advisor
Execute the Pearson student success plan which includes both proactive student check-ins and prescribed interventions for those who have been flagged as at-risk
Take primary responsibility for retaining students through to completion via monitoring, delivery of support services and creative interventions for those who struggle to engage
The Student Success Program Coordinator will also facilitate orientation and a variety of meeting types throughout the program to include both live and asynchronous virtual sessions and/or in-person sessions at a Pearson learning center
Train subject matter experts on protocols for leading successful virtual meetings
Coordinate onsite meetings as defined in course syllabi
Respond to student inquiries within 1 business day
Work closely with the local and central teams to escalate student issues to the appropriate internal resource as needed (e.g. tutoring, tech support or pastoral care)
Manage all student communication and course completion data via the Salesforce CRM
Coordinate deployment and data transfer of all program surveys to the appropriate analyst for processing
Recommend improvements to the student experience and the Pearson student success plan
Qualifications, Skills and Experience:
The Student Success Program Coordinator should hold a Bachelor’s degree and a minimum of two (2) years’ experience in Student Affairs, Education, Communications, a related field or an equivalent combination of education and work experience to successfully perform the essential duties of the job.
Previous work as a student advisor at a university or for a professional development organization is desirable.
Pearson is the world's leading education company. From pre-school to high school, early learning to professional certification, our curriculum materials, multimedia learning tools, and testing programs help to educate more than 100 million people worldwide - more than any other private enterprise.