May 09, 2018

Student Success Program Coordinator Jobs - Pearson

  • Pearson
  • Dubai - United Arab Emirates
Full time Admin, Secretarial and PA Jobs Education and Training Jobs

Job Description


Job Title:  Student Success Program Coordinator

Company Name: Pearson

Location: Dubai, United Arab Emirates (UAE)


Key Duties and Responsibilities:  

  • The Student Success Program Coordinator will work with Subject Matter experts and Instructional designers to design and develop the Blended Learner Journey for each program.
  • Work with external instructors/ SMEs to finalize the logistics and planning for all Blended learning events within each program launched.
  • Successfully transition students from registration (paid application) to enrollment (logged in and participating)
  • Carry out orientation and welcome seminars for all new students and ensure a smooth handoff from the Enrollment Advisor
  • Execute the Pearson student success plan which includes both proactive student check-ins and prescribed interventions for those who have been flagged as at-risk
  • Take primary responsibility for retaining students through to completion via monitoring, delivery of support services and creative interventions for those who struggle to engage
  • The Student Success Program Coordinator will also facilitate orientation and a variety of meeting types throughout the program to include both live and asynchronous virtual sessions and/or in-person sessions at a Pearson learning center
  • Train subject matter experts on protocols for leading successful virtual meetings
  • Coordinate onsite meetings as defined in course syllabi
  • Respond to student inquiries within 1 business day
  • Work closely with the local and central teams to escalate student issues to the appropriate internal resource as needed (e.g. tutoring, tech support or pastoral care)
  • Manage all student communication and course completion data via the Salesforce CRM
  • Coordinate deployment and data transfer of all program surveys to the appropriate analyst for processing
  • Recommend improvements to the student experience and the Pearson student success plan


Qualifications, Skills and Experience:

  • The Student Success Program Coordinator should hold a Bachelor’s degree and a minimum of two (2) years’ experience in Student Affairs, Education, Communications, a related field or an equivalent combination of education and work experience to successfully perform the essential duties of the job.
  • Previous work as a student advisor at a university or for a professional development organization is desirable.

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